Company lists · Data refreshed September 2026

Top 25 Customer service outsourcing firms based in Australia

Name: Customer service outsourcing firms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 220 companies tracked

RevenueBase identified 220 customer service outsourcing firms headquartered in Australia as of September 2026 and tracks 6,785 professional contacts across them, including 911 with verified work emails. Melbourne is the largest hub.

This list covers customer service outsourcing firms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

220Companies

6,785Contacts tracked

911Verified emails

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The 25 largest customer service outsourcing firms based in Australia

Ranked by team size

Top 25 of 220 customer service outsourcing firms based in Australia, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer service outsourcing firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Befree	Indirect evidence	Parramatta, AustraliaHQ checked Sep 28, 2026	1,001-5,000	1,626 contacts →
	Indirect evidence “Befree is a global financial services provider headquartered in Sydney with a strong presence across Australia, the UK, the US, and India.” Source: RevenueBase Database · checked Sep 28, 2026
2	Offshore Business Processing	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	501-1,000	404 contacts →
	Indirect evidence “We are OBP.” Source: RevenueBase Database · checked Sep 28, 2026
3	Hammerjack	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	501-1,000	349 contacts →
	Partial evidence “hammerjack is an Australian and Philippine-owned offshore outsourcing and Knowledge Process Outsourcing (KPO) provider.” Source: RevenueBase Database · checked Sep 28, 2026
4	Aegis Services Australia	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	10001+	328 contacts →
	Indirect evidence “Formally known as Aegis Services Australia, since 2018, both Aegis & Startek have integrated into a unified global brand as Startek.” Source: RevenueBase Database · checked Sep 28, 2026
5	DBA Advisory	Partial evidence	The Rocks, AustraliaHQ checked Sep 28, 2026	201-500	304 contacts →
	Partial evidence “DBA is a premium professional services outsourcing company based in Australia and the Philippines.” Source: RevenueBase Database · checked Sep 28, 2026
6	NEW Media Services PTY LTD	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	1,001-5,000	237 contacts →
	Indirect evidence “OUR STORY In 2007, Martin Eyking established New Media Services with only 5 staff handling basic consumer messaging.” Source: RevenueBase Database · checked Sep 28, 2026
7	24x7 Direct	Partial evidence	Wheelers Hill, AustraliaHQ checked Sep 28, 2026	51-200	196 contacts →
	Partial evidence “Looking for a reliable outsourcing partner that can help your business grow?” Source: RevenueBase Database · checked Sep 28, 2026
8	Acquire Asia Pacific PTY LTD	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	201-500	178 contacts →
	Indirect evidence “Acquire Asia Pacific's professional services are categorised into three major areas; contact centre or call centre (BPO), back office operations and performance based marketing.” Source: RevenueBase Database · checked Sep 28, 2026
9	FILTA	Indirect evidence	Brisbane, AustraliaHQ checked Sep 28, 2026	501-1,000	162 contacts →
	Indirect evidence “Most agencies that come to us aren't failing.” Source: RevenueBase Database · checked Sep 28, 2026
10	Unity4	Indirect evidence	Surry Hills, AustraliaHQ checked Sep 28, 2026	501-1,000	132 contacts →
	Indirect evidence “Unity4 helps organisations have better conversations, and get better outcomes.” Source: RevenueBase Database · checked Sep 28, 2026
11	Acquire BPO	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	5,001-10,000	107 contacts →
	Indirect evidence “Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States.” Source: RevenueBase Database · checked Sep 28, 2026
12	Greymouse Virtual Workforce	Indirect evidence	Maroochydore, AustraliaHQ checked Sep 28, 2026	51-200	104 contacts →
	Indirect evidence “Greymouse Virtual Workforce is an Australian-controlled HR provider supplying high-quality, time-sensitive, and cost-effective services through its own off-shoring facilities…” Source: RevenueBase Database · checked Sep 28, 2026
13	Onehalf Offshore Business Solutions	Partial evidence	St. Kilda, AustraliaHQ checked Sep 28, 2026	201-500	65 contacts →
	Partial evidence “Founded on the idea of revolutionizing business operations with the best possible outsourcing systems for an inexpensive rate, Onehalf allows big businesses and even small…” Source: RevenueBase Database · checked Sep 28, 2026
14	Maugle Data Processing Center PTY LTD	Partial evidence	Salamander Bay, AustraliaHQ checked Sep 28, 2026	201-500	63 contacts →
	Partial evidence “Maugle Data Processing Center (MDPC) was established in August, 2015 as a Business Process Outsourcing (BPO) company that specialises in providing managed operations and services…” Source: RevenueBase Database · checked Sep 28, 2026
15	Orakor	Indirect evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	61 contacts →
	Indirect evidence “We help businesses reduce costs, boost efficiency, and scale faster, without the HR burden.” Source: RevenueBase Database · checked Sep 28, 2026
16	Symbios	Partial evidence	Docklands, AustraliaHQ checked Sep 28, 2026	11-50	60 contacts →
	Partial evidence “Symbios is an Australian-owned outsourcing business specialised in Lead Generation and Outbound Sales.” Source: RevenueBase Database · checked Sep 28, 2026
17	Voigue	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	51-200	57 contacts →
	Indirect evidence “Voigue is an Australian company which provides virtualized workforces for businesses on non-core activities.” Source: RevenueBase Database · checked Sep 28, 2026
18	Australian Outsource Desk INC	Indirect evidence	Mildura, AustraliaHQ checked Sep 28, 2026	11-50	53 contacts →
	Indirect evidence “We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring.” Source: RevenueBase Database · checked Sep 28, 2026
19	4mile	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	201-500	49 contacts →
	Partial evidence “At 4Mile, our business is growing your business, and we’ve been succeeding since 2015 by doing just that… We provide a wide range of marketing, finance, and customer service…” Source: RevenueBase Database · checked Sep 28, 2026
20	Chameleon Customer Contact	Strong evidence	North Melbourne, AustraliaHQ checked Sep 28, 2026	1,001-5,000	48 contacts →
	Strong evidence “Chameleon Customer Contact, an Australian-owned, customer contact and outsourcing specialist, established in 2011 by a group of experienced direct sales, merchandising and…” Source: RevenueBase Database · checked Sep 28, 2026
21	AFGS	Partial evidence	Surry Hills, AustraliaHQ checked Sep 28, 2026	51-200	46 contacts →
	Partial evidence “AFGS is an independent outsourcing company with Australian roots and operation centres in the Philippines and India.” Source: RevenueBase Database · checked Sep 28, 2026
22	Strategic Business Alliance PTY LTD	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	51-200	42 contacts →
	Partial evidence “Strategic Business Alliance (SBA) is a leading provider of integrated outsourcing services.” Source: RevenueBase Database · checked Sep 28, 2026
23	Forrest Contact	Partial evidence	St Leonards, AustraliaHQ checked Sep 28, 2026	51-200	33 contacts →
	Partial evidence “If your sales pipeline needs filling, your customer base needs protecting or your team simply doesn't have the capacity to handle every conversation - that's where Forrest Contact…” Source: RevenueBase Database · checked Sep 28, 2026
24	Kwanii	Strong evidence	Gosford, AustraliaHQ checked Sep 28, 2026	51-200	29 contacts →
	Strong evidence “Kwanii specialises in crafting customised outsourcing solutions to cater to the unique needs of small, medium, and large businesses.” Source: RevenueBase Database · checked Sep 28, 2026
25	TMC Outsourced Business Support	Indirect evidence	Heidelberg West, AustraliaHQ checked Sep 28, 2026	51-200	27 contacts →
	Indirect evidence “At TMC, we don’t just supply services.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service outsourcing firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service outsourcing firms.
Partial evidence: Its own public description names part of customer service outsourcing firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service outsourcing firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 220 customer service outsourcing firms based in Australia

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Customer service outsourcing firms based in Australia at a glance

As of Sep 28, 2026

13.4%Verified-email coverage

30.8Average contacts per company

11-50Median size (employees)

22.7%Largest-city concentration · Melbourne

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 220 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service outsourcing firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer service outsourcing firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service outsourcing firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service outsourcing firms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 911 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service outsourcing firms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service outsourcing firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service outsourcing firms are there based in Australia?

RevenueBase identified 220 customer service outsourcing firms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Befree, headquartered in Parramatta, tops this list with the largest team on record.

Which city has the most customer service outsourcing firms?

Melbourne leads with 50 headquartered companies, followed by Sydney (36) and Brisbane (9).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 911 verified decision-maker contacts tracked across these 220 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.