Company lists · Data refreshed September 2026
Top 25 Customer service outsourcing agencies based in the United Kingdom
RevenueBase identified 518 customer service outsourcing agencies headquartered in the United Kingdom as of September 2026 and tracks 36,006 professional contacts across them, including 6,505 with verified work emails. London is the largest hub.
This list covers customer service outsourcing agencies headquartered in the United Kingdom, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 21, 2026.
Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.
The 25 largest customer service outsourcing agencies based in the United Kingdom
Ranked by team size| # | Company | Contacts | |||
|---|---|---|---|---|---|
| 1 | 20,824 contacts → | ||||
Indirect evidence “Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 2 | 873 contacts → | ||||
Indirect evidence “At Convergys Intelligent Contact, we build sustainable revenue streams for our clients.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 3 | 777 contacts → | ||||
Strong evidence “CPM is an international sales outsourcing and customer experience agency.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 4 | 654 contacts → | ||||
Indirect evidence “TSYS is the market leader for credit card processing in the United Kingdom, supporting a number of the key credit card issuers in the region.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 5 | 595 contacts → | ||||
Indirect evidence “Kura is a global CX outsourcer.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 6 | 569 contacts → | ||||
Strong evidence “Vertex is a leader in BPO and Customer Management Outsourcing, serving over 200 clients worldwide across many sectors.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 7 | 530 contacts → | ||||
Partial evidence “Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller…” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 8 | 490 contacts → | ||||
Partial evidence “Give your customers a voice with ResQ.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 9 | 327 contacts → | ||||
Indirect evidence “Skilled talent, proven processes and leading technology.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 10 | 318 contacts → | ||||
Indirect evidence “Ventrica is a global leader in delivering emotive CX through BPO.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 11 | 312 contacts → | ||||
Partial evidence “Here at The Contact Company, we add value for clients, working as trusted partners to manage and develop their customer contact processes.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 12 | 243 contacts → | ||||
Indirect evidence “The Telemarketing Company is one of the UK's most trusted telemarketing agencies, delivering flexible, high-quality voice services, including pre and post sales research…” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 13 | 205 contacts → | ||||
Indirect evidence “Established since 1998 Clearanswer is an expert provider of contact centre solutions.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 14 | 162 contacts → | ||||
Partial evidence “We are a leading UK customer experience outsourcer, recently named Gold winners for L&D Team of the Year 2025, Best Contact Centre Culture (Large) 2024 and Outsourced Contact…” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 15 | 148 contacts → | ||||
Partial evidence “Ceuta Healthcare is the leading outsourcing partner in OTC Health & Personal Care.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 16 | 140 contacts → | ||||
Indirect evidence “Echoing our clients in every conversation.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 17 | 132 contacts → | ||||
Partial evidence “Dedicated and shared contact centre outsourcing operations.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 18 | 129 contacts → | ||||
Indirect evidence “Founded in 2007, we are independent, knowledgeable and reliable.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 19 | 118 contacts → | ||||
Partial evidence “Focus is a UK-managed outsourcing partner with a large dedicated offshore delivery team, built and proven inside real UK retail operations before we opened it to other brands.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 20 | 114 contacts → | ||||
Partial evidence “EC Outsourcing is one of the UK's leading outsourced contact centres.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 21 | 112 contacts → | ||||
Partial evidence “Step Change Outsourcing is a growing contact centre working in partnership with some of the UK’s largest brands for over 15 years.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 22 | 103 contacts → | ||||
Partial evidence “we redefine business process outsourcing, empowering companies to broaden their horizons.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 23 | 99 contacts → | ||||
Indirect evidence “Our business is your business.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 24 | 98 contacts → | ||||
Indirect evidence “Founded in 1988, RSVP is the oldest provider of contact centre services in the UK.” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
| 25 | 90 contacts → | ||||
Partial evidence “A world class offshore outsourcing agency, with offices in London and Harare, we have access to some of the best educated, best spoken graduates you will find anywhere in the…” Source: RevenueBase Database · checked Sep 21, 2026Thanks. The Data Team will review it. | |||||
RevenueBase Smart Search
RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service outsourcing agencies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.
- Strong evidence
- The company's own public description of its business names customer service outsourcing agencies.
- Partial evidence
- Its own public description names part of customer service outsourcing agencies, so it works in or next to the category without describing itself that way.
- Indirect evidence
- The description shown does not name customer service outsourcing agencies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.
RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.
Showing 25 of 518 customer service outsourcing agencies based in the United Kingdom
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Customer service outsourcing agencies based in the United Kingdom at a glance
As of Sep 21, 2026Companies by employee count
Email recency for this list is measured worldwide rather than for United Kingdom, so it is reported there. Company counts and contact totals on this page are exact for United Kingdom, over 518 companies.
How this list was built
Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service outsourcing agencies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.
- Source
- The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
- What qualifies
- Companies headquartered in the United Kingdom whose own description of what they do matches “customer service outsourcing agencies”. Matching reads each company's description, not its industry code or its name.
- RevenueBase Smart Search
- RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service outsourcing agencies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
- What we exclude
- Companies whose own description does not clearly place them among customer service outsourcing agencies, and records with no verified work email. Companies headquartered outside United Kingdom are excluded even when they keep an office there.
- Match quality
- In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
- Ranking
- Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
- Verification
- Every listed company carries at least one verified work email, 6,505 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
- Refresh
- This page's figures were pulled from the company graph on September 21, 2026. Lists refresh periodically as the graph is re-checked.
- Corrections
- Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.
Customer service outsourcing agencies by metro
- Customer service outsourcing agencies in London145
Frequently asked
What is RevenueBase Smart Search?
RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service outsourcing agencies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.
How many customer service outsourcing agencies are there based in the United Kingdom?
RevenueBase identified 518 customer service outsourcing agencies headquartered in the United Kingdom as of September 2026, matched on each company's own description of what it does rather than its industry code.
What is the largest company on this list?
Capita, headquartered in London, tops this list with the largest team on record.
Which city has the most customer service outsourcing agencies?
London leads with 145 headquartered companies, followed by Manchester (20) and Birmingham (12).
How do I get contact information for these companies?
A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 6,505 verified decision-maker contacts tracked across these 518 companies.
How current is this list?
The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 21, 2026.
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Customer service outsourcing agencies by geography
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- Customer service outsourcing agencies based in Kolkata, India
- Customer service outsourcing agencies based in Mumbai, India
- Customer service outsourcing agencies based in New Delhi, India
- Customer service outsourcing agencies based in Noida, India
- Customer service outsourcing agencies based in Pune, India
- Customer service outsourcing agencies based in Karachi, Pakistan
- Customer service outsourcing agencies based in Lahore, Pakistan
- Customer service outsourcing agencies based in Rawalpindi, Pakistan
About this data
RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.
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