Company lists · Data refreshed September 2026
Top 25 Customer service management software companies based in the United States
RevenueBase identified 128 customer service management software companies headquartered in the United States as of September 2026 and tracks 106,784 professional contacts across them, including 69,919 with verified work emails. Austin is the largest hub.
This list covers customer service management software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.
Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.
The 25 largest customer service management software companies based in the United States
Ranked by team size| # | Company | Contacts | |||
|---|---|---|---|---|---|
| 1 | 86,470 contacts → | ||||
Partial evidence “We're the #1 AI CRM-where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 2 | 11,077 contacts → | ||||
Strong evidence “HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 3 | 7,034 contacts → | ||||
Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 4 | 307 contacts → | ||||
Partial evidence “KANA understands the value of great Customer Service experiences.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 5 | 213 contacts → | ||||
Partial evidence “Help Scout is the support platform that helps businesses delight and retain more customers across all their support channels.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 6 | 152 contacts → | ||||
Indirect evidence “Turbocharge your techs, organize your office, save time, and make more money.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 7 | 130 contacts → | ||||
Partial evidence “tawk.to makes it easy for over six million people to communicate and transact with billions of customers, no matter where they are or how they pay.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 8 | 99 contacts → | ||||
Indirect evidence “Pylon is the modern alternative to Zendesk, optimized for B2B.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 9 | 56 contacts → | ||||
Partial evidence “Customers expect fast, seamless support, but slow response times, disorganized ticketing, and overwhelmed support teams make it difficult to keep up.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 10 | 48 contacts → | ||||
Indirect evidence “Cherwell empowers organizations to improve service experiences and automate workflows using data that stretches across contexts and business units.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 11 | 38 contacts → | ||||
Strong evidence “ThinkOwl is a one-stop solution for all your customer support needs, from ticket management to client engagement.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 12 | 37 contacts → | ||||
Strong evidence “Website Pipeline, a South Carolina-based software company, is proud to introduce the first Customer Interaction Management Software platform; CIMcloud.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 13 | 37 contacts → | ||||
Strong evidence “For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 14 | 36 contacts → | ||||
Indirect evidence “Vicasso, a Salesforce ISV, is committed to empowering its clients to deliver the perfect service experience every time.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 15 | 34 contacts → | ||||
Strong evidence “HindSite’s field service software delivers the tools you need to save time-and delight your customers.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 16 | 34 contacts → | ||||
Partial evidence “Richpanel is a customer support platform built for ecommerce.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 17 | 31 contacts → | ||||
Partial evidence “Canyon GBS® is a software company specializing in serving colleges, government agencies, non-profits, and large enterprises.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 18 | 28 contacts → | ||||
Strong evidence “Mediu is a professional services company focused on optimizing client value and generating improved customer experience in the customer interaction management space.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 19 | 22 contacts → | ||||
Indirect evidence “Solvpath is everything that happens after the sale.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 20 | 21 contacts → | ||||
Partial evidence “Global enterprises trust imimobile to help them manage business-critical customer interactions at scale.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 21 | 21 contacts → | ||||
Partial evidence “We build deep integrated software for growing companies to automate their sales, marketing, and service operations.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 22 | 18 contacts → | ||||
Strong evidence “Customer Service Delivery Platform is the only service relationship management software developer that leads every client engagement with consulting.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 23 | 17 contacts → | ||||
Strong evidence “ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 24 | 17 contacts → | ||||
Indirect evidence “Avidian was founded in 2005 in the Seattle Metropolitan area by a diverse team of sales, business, and technical professionals, passionate about creating a user-friendly CRM.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
| 25 | 15 contacts → | ||||
Strong evidence “Founded in 1992, iSupport Software is the oldest continually operating provider of business automation software for IT help desk and customer service operations.” Source: RevenueBase Database · checked Sep 28, 2026Thanks. The Data Team will review it. | |||||
RevenueBase Smart Search
RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service management software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.
- Strong evidence
- The company's own public description of its business names customer service management software companies.
- Partial evidence
- Its own public description names part of customer service management software companies, so it works in or next to the category without describing itself that way.
- Indirect evidence
- The description shown does not name customer service management software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.
RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.
Showing 25 of 128 customer service management software companies based in the United States
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Customer service management software companies based in the United States at a glance
As of Sep 28, 2026Companies by employee count
Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 128 companies.
How this list was built
Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service management software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.
- Source
- The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
- What qualifies
- Companies headquartered in the United States whose own description of what they do matches “customer service management software companies”. Matching reads each company's description, not its industry code or its name.
- RevenueBase Smart Search
- RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service management software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
- What we exclude
- Companies whose own description does not clearly place them among customer service management software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
- Match quality
- In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
- Ranking
- Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
- Verification
- Every listed company carries at least one verified work email, 69,919 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
- Refresh
- This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
- Corrections
- Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.
Frequently asked
What is RevenueBase Smart Search?
RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service management software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.
How many customer service management software companies are there based in the United States?
RevenueBase identified 128 customer service management software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.
What is the largest company on this list?
Salesforce, headquartered in San Francisco, tops this list with the largest team on record.
Which city has the most customer service management software companies?
Austin leads with 7 headquartered companies, followed by New York (7) and San Francisco (7).
How do I get contact information for these companies?
A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 69,919 verified decision-maker contacts tracked across these 128 companies.
How current is this list?
The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.
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About this data
RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.
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