Company lists · Data refreshed November 2026

Top 25 Customer service automation startups based in the United States

Name: Customer service automation startups based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Nov 6, 2026 2,451 companies tracked

RevenueBase identified 2,451 company matches for customer service automation startups associated with the United States as of November 2026 and tracks 42,666 professional contacts across them, including 9,838 with verified work emails. New York is the largest hub.

This list covers company matches for customer service automation startups associated with the United States, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed November 6, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Nov 6, 2026 How this list was built

2,451Companies

42,666Contacts tracked

9,838Verified emails

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The 25 largest customer service automation startups based in the United States

Ranked by team size

Top 25 of 2,451 company matches for customer service automation startups based in the United States, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Nov 6, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#	Company	RevenueBase SmartSearch	Headquarters	Employees	Contacts
1	24 7.ai	Exact match	Campbell, CA, United StatesHQ recorded Nov 6, 2026	10001+	9,332 contacts →
	Exact match “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
2	Supportninja	Exact match	Austin, TX, United StatesHQ recorded Nov 6, 2026	1,001-5,000	2,070 contacts →
	Exact match “SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
3	Nextiva	Exact match	Scottsdale, AZ, United StatesHQ recorded Nov 6, 2026	1,001-5,000	1,642 contacts →
	Exact match “Build amazing customer experiences with Nextiva’s AI-powered platform.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
4	Dialpad	Exact match	San Ramon, CA, United StatesHQ recorded Nov 6, 2026	1,001-5,000	1,563 contacts →
	Exact match “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
5	Intercom	Exact match	San Francisco, CA, United StatesHQ recorded Nov 6, 2026	1,001-5,000	848 contacts →
	Exact match “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
6	Bell And Howell	Exact match	Durham, NC, United StatesHQ recorded Nov 6, 2026	1,001-5,000	813 contacts →
	Exact match “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
7	Saas Labs	Exact match	Palo Alto, CA, United StatesHQ recorded Nov 6, 2026	201-500	452 contacts →
	Exact match “SaaS Labs is all about helping sales and support teams reach their full potential.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
8	Vsynergize AI	Exact match	Westborough, MA, United StatesHQ recorded Nov 6, 2026	501-1,000	452 contacts →
	Exact match “Vsynergize.ai is your strategic transformation partner, combining AI-driven technology, expert services, and flexible talent solutions to accelerate your business success.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
9	Ipacesetters, LLC	Exact match	Tulsa, United StatesHQ recorded Nov 6, 2026	n/a	434 contacts →
	Exact match “iPacesetters” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
10	observe.ai	Exact match	Redwood City, CA, United StatesHQ recorded Nov 6, 2026	201-500	363 contacts →
	Exact match “Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
11	Polyai	Exact match	San Francisco, CA, United StatesHQ recorded Nov 6, 2026	201-500	345 contacts →
	Exact match “The leading provider of enterprise AI agents for customer service.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
12	ASAPP	Exact match	New York, NY, United StatesHQ recorded Nov 6, 2026	201-500	313 contacts →
	Exact match “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
13	Sendbird	Exact match	San Mateo, CA, United StatesHQ recorded Nov 6, 2026	201-500	310 contacts →
	Exact match “Sendbird is the AI customer experience company.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
14	Netomi	Exact match	San Mateo, CA, United StatesHQ recorded Nov 6, 2026	201-500	300 contacts →
	Exact match “Netomi is the enterprise agentic CX platform built for the world's most complex environments.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
15	Sms-Magic	Exact match	Henderson, NV, United StatesHQ recorded Nov 6, 2026	51-200	276 contacts →
	Exact match “Conversive is the world’s first Intelligent & Empathetic Conversations AI Platform, redefining how businesses engage customers in life-changing decisions with trust, care, and…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
16	Clickatell	Exact match	Downtown Redwood City, CA, United StatesHQ recorded Nov 6, 2026	201-500	273 contacts →
	Exact match “We enable businesses to drive engagement, revenue, and loyalty with AI-powered chat commerce.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
17	Capacity	Exact match	University City, MO, United StatesHQ recorded Nov 6, 2026	51-200	265 contacts →
	Exact match “As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
18	bik.ai	Exact match	Palo Alto, United StatesHQ recorded Nov 6, 2026	51-200	250 contacts →
	Exact match “Bik.ai is the first agentic AI CRM for eCommerce.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
19	Compass Experience Labs	Exact match	Columbus, OH, United StatesHQ recorded Nov 6, 2026	501-1,000	248 contacts →
	Exact match “Most companies think customer service is a cost center-the data shows it's your most underutilized revenue channel.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
20	HIVER	Exact match	San Jose, CA, United StatesHQ recorded Nov 6, 2026	51-200	244 contacts →
	Exact match “Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI, cross-team collaboration, workflows, and ticketing.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
21	Directly	Exact match	San Francisco, CA, United StatesHQ recorded Nov 6, 2026	51-200	244 contacts →
	Exact match “Directly is a pioneer in customer service for many of the world’s leading brands.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
22	PLIVO	Exact match	Austin, TX, United StatesHQ recorded Nov 6, 2026	201-500	232 contacts →
	Exact match “AI agents to engage and delight your customers across Phone calls, Chat, WhatsApp, SMS, Email and Slack.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
23	Aisera	Exact match	Santa Clara, CA, United StatesHQ recorded Nov 6, 2026	201-500	231 contacts →
	Exact match “Aisera’s products are delivered as part of Automation Anywhere’s Agentic Process Automation (APA) system, enabling autonomous support for IT, HR, customer service, and more at…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
24	Vipdesk Connect	Exact match	Alexandria, VA, United StatesHQ recorded Nov 6, 2026	1,001-5,000	226 contacts →
	Exact match “VIPdesk delivers AI-first customer experience-built to resolve the majority of interactions automatically, with intelligent, seamless escalation to human expertise for complex…” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase
25	AVOCA	Exact match	New York, United StatesHQ recorded Nov 6, 2026	51-200	213 contacts →
	Exact match “Avoca is the AI front office built for service businesses.” Recorded in the RevenueBase company graph · Nov 6, 2026 · View company records in RevenueBase

RevenueBase SmartSearch

Describe a niche business in your own words. RevenueBase SmartSearch compares the meaning of your description with company business descriptions compiled in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit.

This list uses Exact for “customer service automation startups”. Each Exact match badge shows membership in that saved search; it is not an individual similarity score or a service-quality rating. Recorded descriptions are shown where available.

Showing 25 of 2,451 customer service automation startups based in the United States

See the full list, filter by size, metro and specialty, and access 9,838 tracked professional contacts with verified work emails. Direct dials are available where recorded.

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Customer service automation startups based in the United States at a glance

As of Nov 6, 2026

23.1%Verified-email coverage

17.4Average contacts per company

1-10Median size (employees)

6.1%Largest-city concentration · New York

Nov 6, 2026Page data refreshed

Companies by employee count

1-10

1,685

11-50

559

51-200

145

201-500

501-1,000

1,001-5,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 2,451 companies.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies: Company records associated with the United States whose business descriptions match “customer service automation startups” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch: Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview: The public preview omits records without a verified work email. Where headquarters information is recorded, preview rows are also filtered to this page’s location. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality: RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every displayed company carries at least one verified work email. RevenueBase tracks 9,838 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on November 6, 2026. Lists refresh periodically as the graph is re-checked.
Record context: Company records and descriptions can change. Check the company's website for its current services and locations.

Customer service automation startups by metro

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “customer service automation startups”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many customer service automation startups are there based in the United States?

RevenueBase identified 2,451 company matches for customer service automation startups associated with the United States as of November 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

24 7.ai tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which city has the most customer service automation startups?

New York leads with 150 company records, followed by San Francisco (140) and Miami (98).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 9,838 professional contacts with verified work emails tracked across these 2,451 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on November 6, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.