Company lists · Data refreshed September 2026

Top 25 Customer service automation software companies based in the United States

Name: Customer service automation software companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 14, 2026 1,291 companies tracked

RevenueBase identified 1,291 customer service automation software companies headquartered in the United States as of September 2026 and tracks 47,218 professional contacts across them, including 13,027 with verified work emails. San Francisco is the largest hub.

This list covers customer service automation software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 14, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 14, 2026 86% judged on-target in blind review

1,291Companies

47,218Contacts tracked

13,027Verified emails

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The 25 largest customer service automation software companies based in the United States

Ranked by team size

Top 25 of 1,291 customer service automation software companies based in the United States, ranked by team size, largest first. Data refreshed Sep 14, 2026. RevenueBase Smart Search rates how each company's information relates to customer service automation software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	24 7.ai	Partial evidence	Campbell, CA, United StatesHQ checked Sep 14, 2026	10001+	8,461 contacts →
	Partial evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 14, 2026
2	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 14, 2026
3	Verint	Partial evidence	Melville, NY, United StatesHQ checked Sep 14, 2026	5,001-10,000	3,852 contacts →
	Partial evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 14, 2026
4	Etech Global Services	Partial evidence	Nacogdoches, TX, United StatesHQ checked Sep 14, 2026	1,001-5,000	2,964 contacts →
	Partial evidence “Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…” Source: RevenueBase Database · checked Sep 14, 2026
5	Nextiva	Partial evidence	Scottsdale, AZ, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,638 contacts →
	Partial evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 14, 2026
6	Intercom	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,444 contacts →
	Partial evidence “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Source: RevenueBase Database · checked Sep 14, 2026
7	Talkdesk	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,316 contacts →
	Strong evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 14, 2026
8	Partnerhero	Indirect evidence	Boise, ID, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,174 contacts →
	Indirect evidence “The First AI-Native Contact Center.” Source: RevenueBase Database · checked Sep 14, 2026
9	Aircall	Partial evidence	New York, NY, United StatesHQ checked Sep 14, 2026	501-1,000	804 contacts →
	Partial evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 14, 2026
10	Khoros	Strong evidence	Austin, TX, United StatesHQ checked Sep 14, 2026	501-1,000	763 contacts →
	Strong evidence “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Source: RevenueBase Database · checked Sep 14, 2026
11	Bell And Howell	Strong evidence	Durham, NC, United StatesHQ checked Sep 14, 2026	1,001-5,000	760 contacts →
	Strong evidence “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Source: RevenueBase Database · checked Sep 14, 2026
12	Egain Corporation	Strong evidence	Sunnyvale, CA, United StatesHQ checked Sep 14, 2026	501-1,000	759 contacts →
	Strong evidence “eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions.” Source: RevenueBase Database · checked Sep 14, 2026
13	Sierra	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	201-500	561 contacts →
	Partial evidence “Sierra helps businesses build better, more human customer experiences with AI.” Source: RevenueBase Database · checked Sep 14, 2026
14	Saas Labs	Indirect evidence	Palo Alto, CA, United StatesHQ checked Sep 14, 2026	201-500	448 contacts →
	Indirect evidence “SaaS Labs is all about helping sales and support teams reach their full potential.” Source: RevenueBase Database · checked Sep 14, 2026
15	Vsynergize AI	Indirect evidence	Westborough, MA, United StatesHQ checked Sep 14, 2026	501-1,000	432 contacts →
	Indirect evidence “Vsynergize.ai is your strategic transformation partner, combining AI-driven technology, expert services, and flexible talent solutions to accelerate your business success.” Source: RevenueBase Database · checked Sep 14, 2026
16	Soft Suave Technologies	Indirect evidence	Ellicott City, MD, United StatesHQ checked Sep 14, 2026	201-500	383 contacts →
	Indirect evidence “At Soft Suave, we specialize in, enabling businesses to integrate advanced capabilities into their operations.” Source: RevenueBase Database · checked Sep 14, 2026
17	Ipacesetters, LLC	Indirect evidence	Tulsa, United StatesHQ checked Sep 14, 2026	n/a	377 contacts →
	Indirect evidence “iPacesetters” Source: RevenueBase Database · checked Sep 14, 2026
18	observe.ai	Partial evidence	Redwood City, CA, United StatesHQ checked Sep 14, 2026	201-500	373 contacts →
	Partial evidence “Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.” Source: RevenueBase Database · checked Sep 14, 2026
19	ASAPP	Partial evidence	New York, NY, United StatesHQ checked Sep 14, 2026	201-500	310 contacts →
	Partial evidence “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Source: RevenueBase Database · checked Sep 14, 2026
20	Kana Software	Partial evidence	Santa Clara, CA, United StatesHQ checked Sep 14, 2026	501-1,000	307 contacts →
	Partial evidence “KANA understands the value of great Customer Service experiences.” Source: RevenueBase Database · checked Sep 14, 2026
21	Outplex	Partial evidence	Fort Lauderdale, FL, United StatesHQ checked Sep 14, 2026	1,001-5,000	301 contacts →
	Partial evidence “OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands.” Source: RevenueBase Database · checked Sep 14, 2026
22	Aisera	Strong evidence	Santa Clara, CA, United StatesHQ checked Sep 14, 2026	201-500	296 contacts →
	Strong evidence “Aisera’s products are delivered as part of Automation Anywhere’s Agentic Process Automation (APA) system, enabling autonomous support for IT, HR, customer service, and more at…” Source: RevenueBase Database · checked Sep 14, 2026
23	Clickatell	Indirect evidence	Downtown Redwood City, CA, United StatesHQ checked Sep 14, 2026	201-500	267 contacts →
	Indirect evidence “We enable businesses to drive engagement, revenue, and loyalty with AI-powered chat commerce.” Source: RevenueBase Database · checked Sep 14, 2026
24	Paktolus	Indirect evidence	Miami, FL, United StatesHQ checked Sep 14, 2026	201-500	258 contacts →
	Indirect evidence “Paktolus is a transformative technology company that empowers large enterprises and startups to excel in today’s knowledge-based economy.” Source: RevenueBase Database · checked Sep 14, 2026
25	bik.ai	Indirect evidence	Palo Alto, United StatesHQ checked Sep 14, 2026	51-200	236 contacts →
	Indirect evidence “Bik.ai is the first agentic AI CRM for eCommerce.” Source: RevenueBase Database · checked Sep 14, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service automation software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service automation software companies.
Partial evidence: Its own public description names part of customer service automation software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service automation software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,291 customer service automation software companies based in the United States

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Customer service automation software companies based in the United States at a glance

As of Sep 14, 2026

27.6%Verified-email coverage

36.6Average contacts per company

1-10Median size (employees)

6.8%Largest-city concentration · San Francisco

Sep 14, 2026Page data refreshed

Companies by employee count

1-10

786

11-50

348

51-200

104

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 1,291 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service automation software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer service automation software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service automation software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service automation software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 13,027 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service automation software companies by metro

Customer service automation software companies in San Francisco88
Customer service automation software companies in New York63
Customer service automation software companies in Miami52
Customer service automation software companies in Sheridan41
Customer service automation software companies in Austin40
Customer service automation software companies in Los Angeles31
Customer service automation software companies in Houston25

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service automation software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service automation software companies are there based in the United States?

RevenueBase identified 1,291 customer service automation software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

24 7.ai, headquartered in Campbell, tops this list with the largest team on record.

Which city has the most customer service automation software companies?

San Francisco leads with 88 headquartered companies, followed by New York (63) and Miami (52).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 13,027 verified decision-maker contacts tracked across these 1,291 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.