Company lists · Data refreshed September 2026

Top 25 Customer experience research firms based in Australia

Name: Customer experience research firms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 19, 2026 139 companies tracked

RevenueBase identified 139 customer experience research firms headquartered in Australia as of September 2026 and tracks 3,043 professional contacts across them, including 897 with verified work emails. Melbourne is the largest hub.

This list covers customer experience research firms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review

139Companies

3,043Contacts tracked

897Verified emails

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The 25 largest customer experience research firms based in Australia

Ranked by team size

Top 25 of 139 customer experience research firms based in Australia, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience research firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	TSA Group - Australia	Indirect evidence	West Perth, AustraliaHQ checked Sep 19, 2026	1,001-5,000	1,818 contacts →
	Indirect evidence “We’re Australia’s leading specialists in CX consultancy and services.” Source: RevenueBase Database · checked Sep 19, 2026
2	Platform ONE	Partial evidence	Sydney, AustraliaHQ checked Sep 19, 2026	51-200	105 contacts →
	Partial evidence “Platform One is a Customer Intelligence agency transforming how businesses understand and engage with their customers.” Source: RevenueBase Database · checked Sep 19, 2026
3	Ipsos In Australia	Indirect evidence	North Sydney, AustraliaHQ checked Sep 19, 2026	10001+	102 contacts →
	Indirect evidence “In our world of rapid change, the need for reliable information to make confident decisions has never been greater.” Source: RevenueBase Database · checked Sep 19, 2026
4	Merkle Australia	Strong evidence	Millers Point, AustraliaHQ checked Sep 19, 2026	201-500	97 contacts →
	Strong evidence “Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…” Source: RevenueBase Database · checked Sep 19, 2026
5	Forethought	Partial evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	51-200	94 contacts →
	Partial evidence “Forethought is a Marketing Advisory, Strategy and Analytics company, focused on partnering clients to provide the market and customer evidence that drives business outcomes across…” Source: RevenueBase Database · checked Sep 19, 2026
6	Insync	Strong evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	51-200	65 contacts →
	Strong evidence “We’re leaders in integrated experience management, research and consulting.” Source: RevenueBase Database · checked Sep 19, 2026
7	CSBA	Strong evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	46 contacts →
	Strong evidence “CSBA is a 25-year-old customer experience insights agency.” Source: RevenueBase Database · checked Sep 19, 2026
8	Customer Driven Solutions	Strong evidence	Cremorne, AustraliaHQ checked Sep 19, 2026	51-200	44 contacts →
	Strong evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 19, 2026
9	Idea Science	Indirect evidence	Sydney, AustraliaHQ checked Sep 19, 2026	51-200	30 contacts →
	Indirect evidence “Idea Science is now part of the Nexifi Group!” Source: RevenueBase Database · checked Sep 19, 2026
10	The Realise Group	Strong evidence	Footscray, AustraliaHQ checked Sep 19, 2026	11-50	29 contacts →
	Strong evidence “The Realise Group, established in provides customer experience measurement solutions throughout Australasia and is a market leader in its field.” Source: RevenueBase Database · checked Sep 19, 2026
11	Ergo Strategy	Indirect evidence	Rushcutters Bay, AustraliaHQ checked Sep 19, 2026	11-50	20 contacts →
	Indirect evidence “Ergo Strategy is a boutique consumer insights consultancy that studies people and their markets.” Source: RevenueBase Database · checked Sep 19, 2026
12	Feedback Asap	Strong evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	17 contacts →
	Strong evidence “We turn Feedback into ‘Winning On Action’ so you can boost results ASAP: Awesome Customer Experiences Sales Growth Advocacy & Great Reviews People Performance We provide One…” Source: RevenueBase Database · checked Sep 19, 2026
13	Harvest Insights	Indirect evidence	South Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	17 contacts →
	Indirect evidence “Our insights specialists, with expertise from consumer ideation to advanced analytics, bring a clear consumer voice to all parts of the FMCG/CPG & Retail industries from shopper &…” Source: RevenueBase Database · checked Sep 19, 2026
14	Arkade	Strong evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	13 contacts →
	Strong evidence “Arkade is a customer experience (CX) agency specialising in discretionary retail.” Source: RevenueBase Database · checked Sep 19, 2026
15	Lewers	Indirect evidence	Toorak, AustraliaHQ checked Sep 19, 2026	11-50	12 contacts →
	Indirect evidence “At Lewers, we deliver – because we love what we do.” Source: RevenueBase Database · checked Sep 19, 2026
16	ACT XM	Strong evidence	Sydney, AustraliaHQ checked Sep 19, 2026	11-50	12 contacts →
	Strong evidence “Unlock the power of experience management to impress your customers, inspire your teams and build your brand.” Source: RevenueBase Database · checked Sep 19, 2026
17	Engaged Strategy PTY LTD	Indirect evidence	Capalaba, AustraliaHQ checked Sep 19, 2026	11-50	8 contacts →
	Indirect evidence “Engaged Strategy is an insights-based strategic consultancy.” Source: RevenueBase Database · checked Sep 19, 2026
18	Customer Feedback Systems Australasia	Strong evidence	Thornleigh, AustraliaHQ checked Sep 19, 2026	11-50	8 contacts →
	Strong evidence “Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research.” Source: RevenueBase Database · checked Sep 19, 2026
19	The Loyalty Zone PTY LTD	Strong evidence	Ringwood, AustraliaHQ checked Sep 19, 2026	1-10	8 contacts →
	Strong evidence “We are an Australian-based customer experience firm who work with companies around the globe using Research to drive Revenue.” Source: RevenueBase Database · checked Sep 19, 2026
20	Think Global Research	Partial evidence	South Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	8 contacts →
	Partial evidence “At THINK, we know your customers better than you do.” Source: RevenueBase Database · checked Sep 19, 2026
21	Proto CX	Strong evidence	Sydney, AustraliaHQ checked Sep 19, 2026	1-10	8 contacts →
	Strong evidence “So in 2017 through 2019, we developed an entirely new way of thinking about how companies improve their experience for both their customers and their staff in a way that generates…” Source: RevenueBase Database · checked Sep 19, 2026
22	U1 Group	Indirect evidence	Docklands, AustraliaHQ checked Sep 19, 2026	1-10	7 contacts →
	Indirect evidence “Older than the iPhone, but younger than Amazon, U1 has been around since 2001, notching up 21+ years of continuous service to our clients, and in the process delivering thousands…” Source: RevenueBase Database · checked Sep 19, 2026
23	Research INK	Partial evidence	Albert Park, AustraliaHQ checked Sep 19, 2026	1-10	5 contacts →
	Partial evidence “Research Ink is a boutique market research consultancy with a strong client service ethic and a focus on quality throughout the research process.” Source: RevenueBase Database · checked Sep 19, 2026
24	Saguity	Partial evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	5 contacts →
	Partial evidence “Innovator of the service excellence measurement Appreciation Certified™ and the unique customer due diligence measurement CX Assurance™, Saguity helps companies define their…” Source: RevenueBase Database · checked Sep 19, 2026
25	Rateit	Partial evidence	Melbourne, AustraliaHQ checked Sep 19, 2026	11-50	5 contacts →
	Partial evidence “RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback.” Source: RevenueBase Database · checked Sep 19, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience research firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience research firms.
Partial evidence: Its own public description names part of customer experience research firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience research firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 139 customer experience research firms based in Australia

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Customer experience research firms based in Australia at a glance

As of Sep 19, 2026

29.5%Verified-email coverage

21.9Average contacts per company

1-10Median size (employees)

29.5%Largest-city concentration · Melbourne

Sep 19, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 139 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience research firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer experience research firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience research firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience research firms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 897 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer experience research firms by metro

Customer experience research firms in Melbourne41
Customer experience research firms in Sydney31

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience research firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience research firms are there based in Australia?

RevenueBase identified 139 customer experience research firms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

TSA Group - Australia, headquartered in West Perth, tops this list with the largest team on record.

Which city has the most customer experience research firms?

Melbourne leads with 41 headquartered companies, followed by Sydney (31) and Brisbane (9).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 897 verified decision-maker contacts tracked across these 139 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.