Company lists · Data refreshed September 2026

Top 25 Customer experience research companies based in Germany

RevenueBase identified 86 customer experience research companies headquartered in Germany as of September 2026 and tracks 1,121 professional contacts across them, including 485 with verified work emails. Hamburg is the largest hub.

This list covers customer experience research companies headquartered in Germany, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review
86Companies
1,121Contacts tracked
485Verified emails
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The 25 largest customer experience research companies based in Germany

Ranked by team size
Top 25 of 86 customer experience research companies based in Germany, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience research companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Partial evidenceMunich, GermanyHQ checked Sep 19, 2026201-500256 contacts →

Partial evidence

“SAM is the leading international sensory and consumer research provider for product performance and design.”

Source: RevenueBase Database · checked Sep 19, 2026
2Partial evidenceHamburg, GermanyHQ checked Sep 19, 2026201-500254 contacts →

Partial evidence

“Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy to help teams make better decisions.”

Source: RevenueBase Database · checked Sep 19, 2026
3Partial evidenceBerlin, GermanyHQ checked Sep 19, 202651-20090 contacts →

Partial evidence

“See the Experience.”

Source: RevenueBase Database · checked Sep 19, 2026
4Indirect evidenceDresden, GermanyHQ checked Sep 19, 202651-20083 contacts →

Indirect evidence

“Everybody likes great service.”

Source: RevenueBase Database · checked Sep 19, 2026
5Strong evidenceUlm, GermanyHQ checked Sep 19, 202611-5028 contacts →

Strong evidence

“advise is an innovative and worldwide operating full-service institute specialising in the areas of market research and employee experience.”

Source: RevenueBase Database · checked Sep 19, 2026
6Strong evidenceAachen, GermanyHQ checked Sep 19, 202611-5025 contacts →

Strong evidence

“SKOPOS CONNECT konzipiert und implementiert internationale best-in-class Customer Experience (CX) Programme sowie Insight Communities – sowohl im B2B- als auch im B2C-Bereich.”

Source: RevenueBase Database · checked Sep 19, 2026
7Strong evidenceBurscheid, GermanyHQ checked Sep 19, 202651-20023 contacts →

Strong evidence

“concertare - The Specialist for Customer Experience Management and Mystery Research

Source: RevenueBase Database · checked Sep 19, 2026
8Indirect evidenceMainz, GermanyHQ checked Sep 19, 202611-5020 contacts →

Indirect evidence

“About Us: Predict42 transforms complex feedback data into simple business knowledge.”

Source: RevenueBase Database · checked Sep 19, 2026
9Indirect evidenceBerlin, GermanyHQ checked Sep 19, 202611-5014 contacts →

Indirect evidence

“CX and EX stand for the subjective side of day-to-day business.”

Source: RevenueBase Database · checked Sep 19, 2026
10Partial evidenceRostock-bargeshagen, GermanyHQ checked Sep 19, 202611-5013 contacts →

Partial evidence

“Unser Unternehmen ist eine inhabergeführte Marktforschungs- und Beratungsagentur, welche sich zentral mit der Erstellung von Mystery Research- bzw.”

Source: RevenueBase Database · checked Sep 19, 2026
11Partial evidenceDüsseldorf, GermanyHQ checked Sep 19, 20261-1012 contacts →

Partial evidence

“Market Research • Mystery Shopping • Verbesserung Ihrer Servicequalität Wir kennen Ihre Kunden.”

Source: RevenueBase Database · checked Sep 19, 2026
12Strong evidenceHilden, GermanyHQ checked Sep 19, 202611-509 contacts →

Strong evidence

“NORDLIGHT research is an experienced full-service institute offering high-quality, individual market research solutions.”

Source: RevenueBase Database · checked Sep 19, 2026
13Strong evidenceMeinersen, GermanyHQ checked Sep 19, 202651-2008 contacts →

Strong evidence

“While originally the focus was still strongly on quality assurance in the automotive industry, we have been offering a wide range of innovative customer experience and market…”

Source: RevenueBase Database · checked Sep 19, 2026
14Partial evidenceZweibrücken, GermanyHQ checked Sep 19, 20261-107 contacts →

Partial evidence

“Imagine a world with perfect customer service – everywhere you go.”

Source: RevenueBase Database · checked Sep 19, 2026
15Partial evidenceDetmold, GermanyHQ checked Sep 19, 202611-504 contacts →

Partial evidence

“WOCAS is short for “What Our Customers Are Saying”.”

Source: RevenueBase Database · checked Sep 19, 2026
16Indirect evidenceHamburg, GermanyHQ checked Sep 19, 202611-504 contacts →

Indirect evidence

“Seit über 30 Jahren unterstützen wir Unternehmen dabei, ihre Kunden- und Mitarbeiterbeziehungen nachhaltig zu stärken.”

Source: RevenueBase Database · checked Sep 19, 2026
17Partial evidenceVillingen-schwenningen, GermanyHQ checked Sep 19, 20261-103 contacts →

Partial evidence

“Wir unterstützen Sie mit dem Schwerpunkt Marktforschung bei allen Fragen zum Thema Zielgruppe, Customer Journey, Kaufverhalten, Kaufentscheidung und darauf aufbauende…”

Source: RevenueBase Database · checked Sep 19, 2026
18Strong evidenceFrankfurt Am Main, GermanyHQ checked Sep 19, 2026201-5003 contacts →

Strong evidence

“PRS IN VIVO ist eine weltweit tätige Research- und Beratungsagentur spezialisiert auf Shopper und Product Experience.”

Source: RevenueBase Database · checked Sep 19, 2026
19Indirect evidenceCologne, GermanyHQ checked Sep 19, 202611-503 contacts →

Indirect evidence

“I know I've only got a few seconds before you have to hop on a Zoom, so I'll just ask you straight-up: Are you struggling with ->> Getting actionable insights from your existing…”

Source: RevenueBase Database · checked Sep 19, 2026
20Indirect evidenceNorderstedt, GermanyHQ checked Sep 19, 202611-502 contacts →

Indirect evidence

“Langfristige Kundenbindung gelingt über Kundenzufriedenheit oder noch besser: Kundenbegeisterung – und die ist kein Zufall!”

Source: RevenueBase Database · checked Sep 19, 2026
21Indirect evidenceStuttgart, GermanyHQ checked Sep 19, 20261-102 contacts →

Indirect evidence

“Willkommen bei dbeyond con+, einem stolzen Partner der dbeyond group!”

Source: RevenueBase Database · checked Sep 19, 2026
22Strong evidenceKöln, GermanyHQ checked Sep 19, 20261-102 contacts →

Strong evidence

“We help companies to grow through Customer Experience, Employee Experience and Consumer Centricity.”

Source: RevenueBase Database · checked Sep 19, 2026
23Partial evidenceHamburg, GermanyHQ checked Sep 19, 20261-102 contacts →

Partial evidence

“CI.Bureau provides you with tailor-made support in the collection, combination, interpretation and use of customer-centric data to align products, services, internal processes and…”

Source: RevenueBase Database · checked Sep 19, 2026
24Indirect evidenceKöln, GermanyHQ checked Sep 19, 20261-102 contacts →

Indirect evidence

“CR Management Consulting GmbH gemeinsam besser werden.”

Source: RevenueBase Database · checked Sep 19, 2026
25Indirect evidenceBerlin, GermanyHQ checked Sep 19, 20261-102 contacts →

Indirect evidence

“Wir setzen unsere tiefgreifende CX-Expertise ein, um Unternehmen in der Gestaltung herausragender Kundenerlebnisse zu unterstützen.”

Source: RevenueBase Database · checked Sep 19, 2026

Showing 25 of 86 customer experience research companies based in Germany

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Customer experience research companies based in Germany at a glance

As of Sep 19, 2026
43.3%Verified-email coverage
13.0Average contacts per company
1-10Median size (employees)
11.6%Largest-city concentration · Hamburg
Sep 19, 2026Page data refreshed

Companies by employee count

1-10
50
11-50
25
51-200
6
201-500
4
501-1,000
1

Email recency for this list is measured worldwide rather than for Germany, so it is reported there. Company counts and contact totals on this page are exact for Germany, over 86 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience research companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Germany whose own description of what they do matches “customer experience research companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience research companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer experience research companies, and records with no verified work email. Companies headquartered outside Germany are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 485 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience research companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience research companies are there based in Germany?

RevenueBase identified 86 customer experience research companies headquartered in Germany as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

SAM Sensory And Consumer Research, headquartered in Munchen, tops this list with the largest team on record.

Which city has the most customer experience research companies?

Hamburg leads with 10 headquartered companies, followed by Berlin (9) and Koln (5).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 485 verified decision-maker contacts tracked across these 86 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.