Company lists · Data refreshed September 2026

Top 25 Customer experience management platforms based in the United States

Name: Customer experience management platforms based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 835 companies tracked

RevenueBase identified 835 customer experience management platforms headquartered in the United States as of September 2026 and tracks 176,453 professional contacts across them, including 49,270 with verified work emails. New York is the largest hub.

This list covers customer experience management platforms headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

835Companies

176,453Contacts tracked

49,270Verified emails

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The 25 largest customer experience management platforms based in the United States

Ranked by team size

Top 25 of 835 customer experience management platforms based in the United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience management platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Sitel Group	Strong evidence	Miami, FL, United StatesHQ checked Sep 28, 2026	10001+	35,365 contacts →
	Strong evidence “Foundever™ is a global leader in the customer experience (CX) industry.” Source: RevenueBase Database · checked Sep 28, 2026
2	IQOR	Strong evidence	Fort Lauderdale, FL, United StatesHQ checked Sep 28, 2026	10001+	17,310 contacts →
	Strong evidence “iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital.” Source: RevenueBase Database · checked Sep 28, 2026
3	Hubspot	Strong evidence	Cambridge, MA, United StatesHQ checked Sep 28, 2026	5,001-10,000	11,077 contacts →
	Strong evidence “HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better.” Source: RevenueBase Database · checked Sep 28, 2026
4	Genesys	Strong evidence	Menlo Park, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	7,347 contacts →
	Strong evidence “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Source: RevenueBase Database · checked Sep 28, 2026
5	Freshworks	Partial evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	7,034 contacts →
	Partial evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 28, 2026
6	Twilio	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,047 contacts →
	Strong evidence “Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world.” Source: RevenueBase Database · checked Sep 28, 2026
7	Qualfon	Strong evidence	Highland Park, MI, United StatesHQ checked Sep 28, 2026	10001+	5,840 contacts →
	Strong evidence “Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction.” Source: RevenueBase Database · checked Sep 28, 2026
8	Fusion CX	Strong evidence	Norcross, GA, United StatesHQ checked Sep 28, 2026	10001+	4,785 contacts →
	Strong evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 28, 2026
9	Sprinklr	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	1,001-5,000	4,513 contacts →
	Strong evidence “Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…” Source: RevenueBase Database · checked Sep 28, 2026
10	Concentrix Limited Company	Strong evidence	Newark, CA, United StatesHQ checked Sep 28, 2026	10001+	3,369 contacts →
	Strong evidence “Concentrix, Corporation (Nasdaq: CNXC), a top provider of customer experience (CX) solutions and technology, helps some of the best businesses in the world, including over 100…” Source: RevenueBase Database · checked Sep 28, 2026
11	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
12	Five9	Strong evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,584 contacts →
	Strong evidence “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Source: RevenueBase Database · checked Sep 28, 2026
13	8x8	Indirect evidence	Campbell, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,444 contacts →
	Indirect evidence “8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.” Source: RevenueBase Database · checked Sep 28, 2026
14	BRAZE	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,142 contacts →
	Strong evidence “Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from…” Source: RevenueBase Database · checked Sep 28, 2026
15	Second To None	Partial evidence	Ann Arbor, MI, United StatesHQ checked Sep 28, 2026	n/a	2,101 contacts →
	Partial evidence “Your customers are human.” Source: RevenueBase Database · checked Sep 28, 2026
16	Medallia	Strong evidence	Mclean, VA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,006 contacts →
	Strong evidence “Medallia is the enterprise experience platform that turns every signal into decisive action.” Source: RevenueBase Database · checked Sep 28, 2026
17	Op360 Officepartners360	Strong evidence	Ridgefield, CT, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,777 contacts →
	Strong evidence “OP360, part of iQor CXBPO™, is a trusted partner in intelligent customer experience solutions for global brands.” Source: RevenueBase Database · checked Sep 28, 2026
18	Sitecore	Partial evidence	Manchester, NH, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,727 contacts →
	Partial evidence “Sitecore creates digital experiences so powerful they connect the world.” Source: RevenueBase Database · checked Sep 28, 2026
19	Nextiva	Strong evidence	Scottsdale, AZ, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,638 contacts →
	Strong evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 28, 2026
20	Optimizely	Strong evidence	New York, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,584 contacts →
	Strong evidence “Optimizely is the AI platform for marketing, built for the experience-makers who shape how brands show up in the world.” Source: RevenueBase Database · checked Sep 28, 2026
21	Dialpad	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,473 contacts →
	Partial evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 28, 2026
22	Ttec Digital	Strong evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,470 contacts →
	Strong evidence “TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.” Source: RevenueBase Database · checked Sep 28, 2026
23	Talkdesk	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,316 contacts →
	Strong evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 28, 2026
24	Unifycx	Strong evidence	Louisville, KY, United StatesHQ checked Sep 28, 2026	5,001-10,000	1,270 contacts →
	Strong evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 28, 2026
25	Gainsight	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,136 contacts →
	Partial evidence “Gainsight is the retention engine behind the world’s most customer-centric companies.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience management platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience management platforms.
Partial evidence: Its own public description names part of customer experience management platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience management platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 835 customer experience management platforms based in the United States

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Customer experience management platforms based in the United States at a glance

As of Sep 28, 2026

27.9%Verified-email coverage

211.3Average contacts per company

11-50Median size (employees)

8.4%Largest-city concentration · New York

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

285

11-50

290

51-200

136

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 835 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience management platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer experience management platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience management platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience management platforms, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 49,270 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer experience management platforms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience management platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience management platforms are there based in the United States?

RevenueBase identified 835 customer experience management platforms headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Sitel Group, headquartered in Miami, tops this list with the largest team on record.

Which city has the most customer experience management platforms?

New York leads with 70 headquartered companies, followed by San Francisco (62) and Austin (29).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 49,270 verified decision-maker contacts tracked across these 835 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.