Company lists · Data refreshed September 2026

Top 25 Customer experience management platforms based in Germany

RevenueBase identified 82 customer experience management platforms headquartered in Germany as of September 2026 and tracks 2,665 professional contacts across them, including 1,232 with verified work emails. Berlin is the largest hub.

This list covers customer experience management platforms headquartered in Germany, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review
82Companies
2,665Contacts tracked
1,232Verified emails
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The 25 largest customer experience management platforms based in Germany

Ranked by team size
Top 25 of 82 customer experience management platforms based in Germany, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience management platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Strong evidenceWalldorf, GermanyHQ checked Sep 28, 202610001+697 contacts →

Strong evidence

“SAP Customer Experience (SAP CX) and CRM solutions; the agentic solution for marketing, commerce, sales, and service, and the operations behind them.”

Source: RevenueBase Database · checked Sep 28, 2026
2Partial evidenceMunich, GermanyHQ checked Sep 28, 202651-200150 contacts →

Partial evidence

“Everyone wants direct bookings, lower costs, and happy customers.TrustYou is on a mission to make all of these possible.”

Source: RevenueBase Database · checked Sep 28, 2026
3Strong evidenceHamburg, GermanyHQ checked Sep 28, 2026201-500148 contacts →

Strong evidence

“CoreMedia is a leading Digital Experience Platform (DXP), uniquely pairing a powerful CMS with data-driven engagement tools, designed to elevate experience and drive impact.”

Source: RevenueBase Database · checked Sep 28, 2026
4Partial evidenceHannover, GermanyHQ checked Sep 28, 2026201-500148 contacts →

Partial evidence

“VIER rethinks customer dialogue and communication.”

Source: RevenueBase Database · checked Sep 28, 2026
5Strong evidenceMunich, GermanyHQ checked Sep 28, 202651-200136 contacts →

Strong evidence

“infinit.cx group - The Customer Experience Powerhouse DIE Experten für gelungenen Omnikanal-Kundenservice durch Customer-Experience (CX) mit über 40 Jahren Erfahrung in der der…”

Source: RevenueBase Database · checked Sep 28, 2026
6Strong evidenceBerlin, GermanyHQ checked Sep 28, 2026201-500121 contacts →

Strong evidence

“JustRelate empowers medium-sized and large organizations across Europe with Agentic Marketing, Customer Engagement, and Digital Experience Platforms.”

Source: RevenueBase Database · checked Sep 28, 2026
7Indirect evidenceDresden, GermanyHQ checked Sep 28, 202651-20083 contacts →

Indirect evidence

“Everybody likes great service.”

Source: RevenueBase Database · checked Sep 28, 2026
8Indirect evidenceStuttgart, GermanyHQ checked Sep 28, 202651-20077 contacts →

Indirect evidence

“port-neo ist eine Full-Service-CX-Agentur.”

Source: RevenueBase Database · checked Sep 28, 2026
9Indirect evidenceHamburg, GermanyHQ checked Sep 28, 202651-20070 contacts →

Indirect evidence

“Kundenservice ist der Schlüssel zu einem nachhaltigen wirtschaftlichen Erfolg und langfristiger Kundenbindung.”

Source: RevenueBase Database · checked Sep 28, 2026
10Strong evidenceBerlin, GermanyHQ checked Sep 28, 202651-20059 contacts →

Strong evidence

“Mateo is the omni-channel customer experience powerhouse that empowers local brands and businesses to drive growth through a digital customer lifecycle management.”

Source: RevenueBase Database · checked Sep 28, 2026
11Indirect evidenceMunich, GermanyHQ checked Sep 28, 202651-20059 contacts →

Indirect evidence

“We work with leading premium brands worldwide to deliver a range of tailored solutions.”

Source: RevenueBase Database · checked Sep 28, 2026
12Indirect evidenceBonn, GermanyHQ checked Sep 28, 202651-20054 contacts →

Indirect evidence

“Elaine - Shine with better marketing every day!”

Source: RevenueBase Database · checked Sep 28, 2026
13Partial evidenceD-60594 Frankfurt, GermanyHQ checked Sep 28, 202651-20054 contacts →

Partial evidence

“moveXM is the solution for preventing customer churn and achieving long-term customer loyalty.”

Source: RevenueBase Database · checked Sep 28, 2026
14Strong evidenceBerlin, GermanyHQ checked Sep 28, 202651-20053 contacts →

Strong evidence

“Ihr Experte für Customer Experience Management in der Automobilbranche.”

Source: RevenueBase Database · checked Sep 28, 2026
15Strong evidenceFulda, GermanyHQ checked Sep 28, 202651-20048 contacts →

Strong evidence

“As a NO-code CXM platform and CRM software manufacturer and provider with 35 years of practical experience, we support customers on their individual path to digitalization.”

Source: RevenueBase Database · checked Sep 28, 2026
16Indirect evidenceKleve, GermanyHQ checked Sep 28, 2026201-50039 contacts →

Indirect evidence

“impacx steht für fundiertes Know-how zu Strategien, Prozessen und technischen Lösungen im Kundenservice.”

Source: RevenueBase Database · checked Sep 28, 2026
17Strong evidenceFrankfurt, GermanyHQ checked Sep 28, 202651-20036 contacts →

Strong evidence

“CCT is leading the way in Multi-Experience customer engagement solutions.”

Source: RevenueBase Database · checked Sep 28, 2026
18Strong evidenceBerlin, GermanyHQ checked Sep 28, 202611-5035 contacts →

Strong evidence

“babelforce is a leading contact center platform with a vision to put enterprises back in control of every conversation, every workflow, and every customer outcome.”

Source: RevenueBase Database · checked Sep 28, 2026
19Indirect evidenceKöln, GermanyHQ checked Sep 28, 202651-20031 contacts →

Indirect evidence

“Sie haben erkannt, dass überzeugender Kundenservice der entscheidende Faktor im Wettbewerb sein kann?”

Source: RevenueBase Database · checked Sep 28, 2026
20Strong evidenceAhlen, GermanyHQ checked Sep 28, 202651-20029 contacts →

Strong evidence

“Die SNcom GmbH ist ein herstellerunabhängiges Unternehmen für Customer Experience und Servicetechnologie mit Hauptsitz in Kaarst.”

Source: RevenueBase Database · checked Sep 28, 2026
21Strong evidenceAachen, GermanyHQ checked Sep 28, 202611-5025 contacts →

Strong evidence

“SKOPOS CONNECT konzipiert und implementiert internationale best-in-class Customer Experience (CX) Programme sowie Insight Communities – sowohl im B2B- als auch im B2C-Bereich.”

Source: RevenueBase Database · checked Sep 28, 2026
22Strong evidenceCologne, GermanyHQ checked Sep 28, 202611-5023 contacts →

Strong evidence

“SayWay is a leading Customer Experience solution for fast, direct and measurable feedback at the point of experience.”

Source: RevenueBase Database · checked Sep 28, 2026
23Indirect evidenceBerlin, GermanyHQ checked Sep 28, 2026501-1,00021 contacts →

Indirect evidence

“Optivo has been part of the Episerver Group since late 2016.”

Source: RevenueBase Database · checked Sep 28, 2026
24Indirect evidenceMainz, GermanyHQ checked Sep 28, 202611-5020 contacts →

Indirect evidence

“About Us: Predict42 transforms complex feedback data into simple business knowledge.”

Source: RevenueBase Database · checked Sep 28, 2026
25Strong evidenceMunich, GermanyHQ checked Sep 28, 202611-5020 contacts →

Strong evidence

“Delivering a seamless customer experience is harder than ever.”

Source: RevenueBase Database · checked Sep 28, 2026

Showing 25 of 82 customer experience management platforms based in Germany

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Customer experience management platforms based in Germany at a glance

As of Sep 28, 2026
46.2%Verified-email coverage
32.5Average contacts per company
11-50Median size (employees)
18.3%Largest-city concentration · Berlin
Sep 28, 2026Page data refreshed

Companies by employee count

1-10
23
11-50
31
51-200
20
201-500
6
501-1,000
1
10001+
1

Email recency for this list is measured worldwide rather than for Germany, so it is reported there. Company counts and contact totals on this page are exact for Germany, over 82 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience management platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Germany whose own description of what they do matches “customer experience management platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience management platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer experience management platforms, and records with no verified work email. Companies headquartered outside Germany are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 1,232 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience management platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience management platforms are there based in Germany?

RevenueBase identified 82 customer experience management platforms headquartered in Germany as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

SAP Customer Experience, headquartered in Walldorf, tops this list with the largest team on record.

Which city has the most customer experience management platforms?

Berlin leads with 15 headquartered companies, followed by Munich (8) and Hamburg (4).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 1,232 verified decision-maker contacts tracked across these 82 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.