Company lists · Data refreshed September 2026

Top 25 Customer communication software companies based in the United States

Name: Customer communication software companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 652 companies tracked

RevenueBase identified 652 customer communication software companies headquartered in the United States as of September 2026 and tracks 62,235 professional contacts across them, including 27,387 with verified work emails. New York is the largest hub.

This list covers customer communication software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

652Companies

62,235Contacts tracked

27,387Verified emails

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The 25 largest customer communication software companies based in the United States

Ranked by team size

Top 25 of 652 customer communication software companies based in the United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer communication software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Hubspot	Strong evidence	Cambridge, MA, United StatesHQ checked Sep 28, 2026	5,001-10,000	11,077 contacts →
	Strong evidence “HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better.” Source: RevenueBase Database · checked Sep 28, 2026
2	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 28, 2026
3	Ringcentral	Partial evidence	Belmont, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,431 contacts →
	Partial evidence “RingCentral, Inc.(NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement…” Source: RevenueBase Database · checked Sep 28, 2026
4	Twilio	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,047 contacts →
	Partial evidence “Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world.” Source: RevenueBase Database · checked Sep 28, 2026
5	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
6	BRAZE	Partial evidence	New York, NY, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,142 contacts →
	Partial evidence “Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from…” Source: RevenueBase Database · checked Sep 28, 2026
7	Nextiva	Partial evidence	Scottsdale, AZ, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,638 contacts →
	Partial evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 28, 2026
8	Dialpad	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,473 contacts →
	Partial evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 28, 2026
9	Talkdesk	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,316 contacts →
	Partial evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 28, 2026
10	Attentive	Partial evidence	New York, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,287 contacts →
	Partial evidence “Attentive® knows personalized customer experiences require both powerful technology and the right people behind it.” Source: RevenueBase Database · checked Sep 28, 2026
11	Unifycx	Partial evidence	Louisville, KY, United StatesHQ checked Sep 28, 2026	5,001-10,000	1,270 contacts →
	Partial evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 28, 2026
12	Moengage	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	501-1,000	908 contacts →
	Partial evidence “MoEngage is an agentic customer engagement platform for the customer-obsessed marketers and product owners.” Source: RevenueBase Database · checked Sep 28, 2026
13	Marigold	Indirect evidence	Nashville, TN, United StatesHQ checked Sep 28, 2026	201-500	820 contacts →
	Indirect evidence “Marigold is a global marketing technology company focused on delivering relationship marketing solutions for growing organizations.” Source: RevenueBase Database · checked Sep 28, 2026
14	Aircall	Partial evidence	New York, NY, United StatesHQ checked Sep 28, 2026	501-1,000	804 contacts →
	Partial evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 28, 2026
15	Iterable	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	501-1,000	771 contacts →
	Partial evidence “Iterable is the AI customer engagement platform built for enterprise scale, loved by teams, and trusted by global brands like Priceline, Fabletics, Blockchain, and Box.” Source: RevenueBase Database · checked Sep 28, 2026
16	Khoros	Strong evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	501-1,000	763 contacts →
	Strong evidence “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Source: RevenueBase Database · checked Sep 28, 2026
17	Saas Labs	Indirect evidence	Palo Alto, CA, United StatesHQ checked Sep 28, 2026	201-500	448 contacts →
	Indirect evidence “SaaS Labs is all about helping sales and support teams reach their full potential.” Source: RevenueBase Database · checked Sep 28, 2026
18	customer.io	Partial evidence	Portland, OR, United StatesHQ checked Sep 28, 2026	201-500	446 contacts →
	Partial evidence “Create personalized customer journeys that engage and convert with our versatile customer engagement platform.” Source: RevenueBase Database · checked Sep 28, 2026
19	DOXIM	Strong evidence	Troy, MI, United StatesHQ checked Sep 28, 2026	501-1,000	436 contacts →
	Strong evidence “Doxim is the customer communications management and engagement technology leader serving highly regulated markets, including financial services, utilities and healthcare.” Source: RevenueBase Database · checked Sep 28, 2026
20	FRONT	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	501-1,000	430 contacts →
	Partial evidence “Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.” Source: RevenueBase Database · checked Sep 28, 2026
21	O'neil Digital Solutions	Strong evidence	Los Angeles, CA, United StatesHQ checked Sep 28, 2026	201-500	421 contacts →
	Strong evidence “O’Neil Digital Solutions is a customer communication management (CCM) and CX technology provider serving healthcare and financial services organizations, specializing in…” Source: RevenueBase Database · checked Sep 28, 2026
22	Outplex	Partial evidence	Fort Lauderdale, FL, United StatesHQ checked Sep 28, 2026	1,001-5,000	301 contacts →
	Partial evidence “OutPLEX is a leading international digital and voice customer contact management services organization developing solutions for the world's most trusted brands.” Source: RevenueBase Database · checked Sep 28, 2026
23	Sendbird	Partial evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	201-500	297 contacts →
	Partial evidence “Sendbird is the AI customer experience company.” Source: RevenueBase Database · checked Sep 28, 2026
24	OSG	Strong evidence	Carol Stream, IL, United StatesHQ checked Sep 28, 2026	501-1,000	295 contacts →
	Strong evidence “OSG delivers leading Customer Communications Management (CCM) solutions providing multichannel communications that drive customer engagement.” Source: RevenueBase Database · checked Sep 28, 2026
25	Airship	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	201-500	294 contacts →
	Partial evidence “Airship is the only mobile-first customer experience platform that empowers brands to build unified cross-channel experiences and AI-powered journeys that deliver measurable…” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer communication software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer communication software companies.
Partial evidence: Its own public description names part of customer communication software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer communication software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 652 customer communication software companies based in the United States

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Customer communication software companies based in the United States at a glance

As of Sep 28, 2026

44.0%Verified-email coverage

95.5Average contacts per company

11-50Median size (employees)

6.4%Largest-city concentration · New York

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

260

11-50

242

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 652 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer communication software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer communication software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer communication software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer communication software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 27,387 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer communication software companies by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer communication software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer communication software companies are there based in the United States?

RevenueBase identified 652 customer communication software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Hubspot, headquartered in Cambridge, tops this list with the largest team on record.

Which city has the most customer communication software companies?

New York leads with 42 headquartered companies, followed by San Francisco (41) and Miami (21).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 27,387 verified decision-maker contacts tracked across these 652 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.