Company lists · Data refreshed September 2026

Top 25 Contact center monitoring software companies based in the United States

RevenueBase identified 424 company matches for contact center monitoring software companies associated with the United States as of September 2026 and tracks 36,127 professional contacts across them, including 8,725 with verified work emails. Atlanta is the largest hub.

This list covers company matches for contact center monitoring software companies associated with the United States, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Sep 27, 2026 How this list was built
424Companies
36,127Contacts tracked
8,725Verified emails
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The 25 largest contact center monitoring software companies based in the United States

Ranked by team size
Top 25 of 424 company matches for contact center monitoring software companies based in the United States, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Sep 27, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#CompanyRevenueBase SmartSearchHeadquartersEmployeesContacts
1Exact matchSan Mateo, CA, United StatesHQ recorded Sep 27, 20261,001-5,0007,034 contacts →

Exact match

“Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
2Exact matchNorcross, GA, United StatesHQ recorded Sep 27, 202610001+4,785 contacts →

Exact match

“At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
3Exact matchMelville, NY, United StatesHQ recorded Sep 27, 20265,001-10,0003,852 contacts →

Exact match

“Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
4Exact matchNacogdoches, TX, United StatesHQ recorded Sep 27, 20261,001-5,0002,964 contacts →

Exact match

“Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
5Exact matchWaco, TX, United StatesHQ recorded Sep 27, 20265,001-10,0001,710 contacts →

Exact match

“Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
6Exact matchBoulder, CO, United StatesHQ recorded Sep 27, 20261,001-5,000878 contacts →

Exact match

“Decades of expertise distilled into innovative workforce tools.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
7Exact matchChicago, IL, United StatesHQ recorded Sep 27, 202651-200567 contacts →

Exact match

“Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
8Exact matchAtlanta, GA, United StatesHQ recorded Sep 27, 20261,001-5,000478 contacts →

Exact match

“Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
9Exact matchSanta Ana, CA, United StatesHQ recorded Sep 27, 2026501-1,000431 contacts →

Exact match

“About : Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
10Exact matchTulsa, United StatesHQ recorded Sep 27, 2026n/a377 contacts →

Exact match

“iPacesetters”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
11Exact matchSioux Falls, SD, United StatesHQ recorded Sep 27, 20261,001-5,000329 contacts →

Exact match

“Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
12Exact matchNorthridge, CA, United StatesHQ recorded Sep 27, 202651-200275 contacts →

Exact match

“Broadvoice makes it easy for companies to connect with their customers.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
13Exact matchSt. George, UT, United StatesHQ recorded Sep 27, 2026201-500246 contacts →

Exact match

“A leader in the hosted contact center technology industry since TCN, Inc.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
14Exact matchLos Angeles, CA, United StatesHQ recorded Sep 27, 2026201-500241 contacts →

Exact match

“Convoso is an AI-powered contact center platform built for revenue teams and customer engagement organizations expanding into outbound growth.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
15Exact matchIowa City, IA, United StatesHQ recorded Sep 27, 2026501-1,000235 contacts →

Exact match

“CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
16Exact matchRockville, MD, United StatesHQ recorded Sep 27, 202651-200191 contacts →

Exact match

“3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
17Exact matchSan Francisco, CA, United StatesHQ recorded Sep 27, 2026501-1,000187 contacts →

Exact match

“LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
18Exact matchRoswell, GA, United StatesHQ recorded Sep 27, 202651-200187 contacts →

Exact match

“NovelVox is the execution layer for regulated CX.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
19Exact matchMountain View, CA, United StatesHQ recorded Sep 27, 202651-200186 contacts →

Exact match

“Level AI pairs their proprietary AI stack with a unified quality, coaching, automation, and analytics layer.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
20Exact matchChantilly, VA, United StatesHQ recorded Sep 27, 202651-200171 contacts →

Exact match

“SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
21Exact matchNew York, NY, United StatesHQ recorded Sep 27, 20261,001-5,000171 contacts →

Exact match

“Zero Variance by Ubiquity is a leader in Contact Center Solutions, specializing in BPOaaS, AI Technology, CX Services, Business Intelligence, Data Analytics, and QA Professional…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
22Exact matchAtlanta, GA, United StatesHQ recorded Sep 27, 202651-200166 contacts →

Exact match

“At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
23Exact matchFort Myers, FL, United StatesHQ recorded Sep 27, 2026201-500161 contacts →

Exact match

“J.Lodge first opened its doors in and has become the recognized leader in the science of contact center monitoring and analysis.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
24Exact matchLong Island, FL, United StatesHQ recorded Sep 27, 202651-200155 contacts →

Exact match

“BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
25Exact matchLas Vegas, United StatesHQ recorded Sep 27, 2026501-1,000136 contacts →

Exact match

“VCloud Interactive: Redefining Contact Center and Communications with AI and Cloud Technology VCloud Interactive, a subsidiary of VoiceCloud LLC, has been at the forefront of…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase

Showing 25 of 424 contact center monitoring software companies based in the United States

See the full list, filter by size, metro and specialty, and access 8,725 tracked professional contacts with verified work emails. Direct dials are available where recorded.

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Contact center monitoring software companies based in the United States at a glance

As of Sep 27, 2026
24.2%Verified-email coverage
85.2Average contacts per company
11-50Median size (employees)
3.8%Largest-city concentration · Atlanta
Sep 27, 2026Page data refreshed

Companies by employee count

1-10
98
11-50
156
51-200
106
201-500
25
501-1,000
21
1,001-5,000
14
5,001-10,000
3
10001+
1

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 424 companies.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies
Company records associated with the United States whose business descriptions match “contact center monitoring software companies” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch
Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview
The public preview omits records without a verified work email. Where headquarters information is recorded, preview rows are also filtered to this page’s location. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality
RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every displayed company carries at least one verified work email. RevenueBase tracks 8,725 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Record context
Company records and descriptions can change. Check the company's website for its current services and locations.

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “contact center monitoring software companies”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many contact center monitoring software companies are there based in the United States?

RevenueBase identified 424 company matches for contact center monitoring software companies associated with the United States as of September 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

Freshworks tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which city has the most contact center monitoring software companies?

Atlanta leads with 16 company records, followed by New York (15) and Chicago (8).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 8,725 professional contacts with verified work emails tracked across these 424 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.