Company lists · Data refreshed September 2026

Top 25 Contact center monitoring software companies based in the United States

Name: Contact center monitoring software companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 424 companies tracked

RevenueBase identified 424 contact center monitoring software companies headquartered in the United States as of September 2026 and tracks 36,127 professional contacts across them, including 8,725 with verified work emails. Atlanta is the largest hub.

This list covers contact center monitoring software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

424Companies

36,127Contacts tracked

8,725Verified emails

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The 25 largest contact center monitoring software companies based in the United States

Ranked by team size

Top 25 of 424 contact center monitoring software companies based in the United States, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center monitoring software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 27, 2026
2	Fusion CX	Indirect evidence	Norcross, GA, United StatesHQ checked Sep 27, 2026	10001+	4,785 contacts →
	Indirect evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 27, 2026
3	Verint	Strong evidence	Melville, NY, United StatesHQ checked Sep 27, 2026	5,001-10,000	3,852 contacts →
	Strong evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 27, 2026
4	Etech Global Services	Indirect evidence	Nacogdoches, TX, United StatesHQ checked Sep 27, 2026	1,001-5,000	2,964 contacts →
	Indirect evidence “Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…” Source: RevenueBase Database · checked Sep 27, 2026
5	Support Services Group	Partial evidence	Waco, TX, United StatesHQ checked Sep 27, 2026	5,001-10,000	1,710 contacts →
	Partial evidence “Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services.” Source: RevenueBase Database · checked Sep 27, 2026
6	Aspect Software	Indirect evidence	Boulder, CO, United StatesHQ checked Sep 27, 2026	1,001-5,000	878 contacts →
	Indirect evidence “Decades of expertise distilled into innovative workforce tools.” Source: RevenueBase Database · checked Sep 27, 2026
7	Call Center Studio	Strong evidence	Chicago, IL, United StatesHQ checked Sep 27, 2026	51-200	567 contacts →
	Strong evidence “Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.” Source: RevenueBase Database · checked Sep 27, 2026
8	Alvaria CX	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	1,001-5,000	478 contacts →
	Strong evidence “Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.” Source: RevenueBase Database · checked Sep 27, 2026
9	Ansafone Contact Centers	Strong evidence	Santa Ana, CA, United StatesHQ checked Sep 27, 2026	501-1,000	431 contacts →
	Strong evidence “About : Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach.” Source: RevenueBase Database · checked Sep 27, 2026
10	Ipacesetters, LLC	Indirect evidence	Tulsa, United StatesHQ checked Sep 27, 2026	n/a	377 contacts →
	Indirect evidence “iPacesetters” Source: RevenueBase Database · checked Sep 27, 2026
11	Five Star Call Centers	Strong evidence	Sioux Falls, SD, United StatesHQ checked Sep 27, 2026	1,001-5,000	329 contacts →
	Strong evidence “Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers.” Source: RevenueBase Database · checked Sep 27, 2026
12	Broadvoice	Indirect evidence	Northridge, CA, United StatesHQ checked Sep 27, 2026	51-200	275 contacts →
	Indirect evidence “Broadvoice makes it easy for companies to connect with their customers.” Source: RevenueBase Database · checked Sep 27, 2026
13	TCN	Strong evidence	St. George, UT, United StatesHQ checked Sep 27, 2026	201-500	246 contacts →
	Strong evidence “A leader in the hosted contact center technology industry since TCN, Inc.” Source: RevenueBase Database · checked Sep 27, 2026
14	Convoso	Strong evidence	Los Angeles, CA, United StatesHQ checked Sep 27, 2026	201-500	241 contacts →
	Strong evidence “Convoso is an AI-powered contact center platform built for revenue teams and customer engagement organizations expanding into outbound growth.” Source: RevenueBase Database · checked Sep 27, 2026
15	Mass Markets	Strong evidence	Iowa City, IA, United StatesHQ checked Sep 27, 2026	501-1,000	235 contacts →
	Strong evidence “CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of…” Source: RevenueBase Database · checked Sep 27, 2026
16	3clogic	Strong evidence	Rockville, MD, United StatesHQ checked Sep 27, 2026	51-200	191 contacts →
	Strong evidence “3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer…” Source: RevenueBase Database · checked Sep 27, 2026
17	Livevox	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 27, 2026	501-1,000	187 contacts →
	Strong evidence “LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance.” Source: RevenueBase Database · checked Sep 27, 2026
18	Novelvox	Indirect evidence	Roswell, GA, United StatesHQ checked Sep 27, 2026	51-200	187 contacts →
	Indirect evidence “NovelVox is the execution layer for regulated CX.” Source: RevenueBase Database · checked Sep 27, 2026
19	Level AI	Indirect evidence	Mountain View, CA, United StatesHQ checked Sep 27, 2026	51-200	186 contacts →
	Indirect evidence “Level AI pairs their proprietary AI stack with a unified quality, coaching, automation, and analytics layer.” Source: RevenueBase Database · checked Sep 27, 2026
20	Successkpi	Indirect evidence	Chantilly, VA, United StatesHQ checked Sep 27, 2026	51-200	171 contacts →
	Indirect evidence “SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer…” Source: RevenueBase Database · checked Sep 27, 2026
21	Zero Variance By Ubiquity	Strong evidence	New York, NY, United StatesHQ checked Sep 27, 2026	1,001-5,000	171 contacts →
	Strong evidence “Zero Variance by Ubiquity is a leader in Contact Center Solutions, specializing in BPOaaS, AI Technology, CX Services, Business Intelligence, Data Analytics, and QA Professional…” Source: RevenueBase Database · checked Sep 27, 2026
22	AVOXI	Indirect evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	51-200	166 contacts →
	Indirect evidence “At AVOXI, we believe that voice conversations are essential for businesses to connect with customers across the globe.” Source: RevenueBase Database · checked Sep 27, 2026
23	j.lodge	Strong evidence	Fort Myers, FL, United StatesHQ checked Sep 27, 2026	201-500	161 contacts →
	Strong evidence “J.Lodge first opened its doors in and has become the recognized leader in the science of contact center monitoring and analysis.” Source: RevenueBase Database · checked Sep 27, 2026
24	BPA Quality	Strong evidence	Long Island, FL, United StatesHQ checked Sep 27, 2026	51-200	155 contacts →
	Strong evidence “BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality…” Source: RevenueBase Database · checked Sep 27, 2026
25	Vcloud	Strong evidence	Las Vegas, United StatesHQ checked Sep 27, 2026	501-1,000	136 contacts →
	Strong evidence “VCloud Interactive: Redefining Contact Center and Communications with AI and Cloud Technology VCloud Interactive, a subsidiary of VoiceCloud LLC, has been at the forefront of…” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center monitoring software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center monitoring software companies.
Partial evidence: Its own public description names part of contact center monitoring software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center monitoring software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 424 contact center monitoring software companies based in the United States

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Contact center monitoring software companies based in the United States at a glance

As of Sep 27, 2026

24.2%Verified-email coverage

85.2Average contacts per company

11-50Median size (employees)

3.8%Largest-city concentration · Atlanta

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

156

51-200

106

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 424 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center monitoring software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “contact center monitoring software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center monitoring software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center monitoring software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 8,725 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center monitoring software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center monitoring software companies are there based in the United States?

RevenueBase identified 424 contact center monitoring software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Freshworks, headquartered in San Mateo, tops this list with the largest team on record.

Which city has the most contact center monitoring software companies?

Atlanta leads with 16 headquartered companies, followed by New York (14) and Chicago (8).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 8,725 verified decision-maker contacts tracked across these 424 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.