Company lists · Data refreshed September 2026

Top 25 Contact center as a service providers based in South Africa

Name: Contact center as a service providers based in South Africa
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 68 companies tracked

RevenueBase identified 68 contact center as a service providers headquartered in South Africa as of September 2026 and tracks 4,132 professional contacts across them, including 791 with verified work emails and 46 with mobile numbers. Johannesburg is the largest hub.

This list covers contact center as a service providers headquartered in South Africa, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

68Companies

4,132Contacts tracked

791Verified emails

46Mobile numbers

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The 25 largest contact center as a service providers based in South Africa

Ranked by team size

Top 25 of 68 contact center as a service providers based in South Africa, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to contact center as a service providers: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Outworx Contact Centre	Indirect evidence	Durban, South Africa	1,001-5,000	1,448 contacts →
	Indirect evidence “One voice – let us be your voice.” Source: RevenueBase Database · checked Sep 1, 2026
2	Custom Connect	Partial evidence	Durban, South Africa	1,001-5,000	545 contacts →
	Partial evidence “Custom Connect are a specialist in customer contact and related services.” Source: RevenueBase Database · checked Sep 1, 2026
3	Capita South Africa	Strong evidence	Cape Town, South Africa	1,001-5,000	459 contacts →
	Strong evidence “Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.” Source: RevenueBase Database · checked Sep 1, 2026
4	Bespoke International	Indirect evidence	Durban, South Africa	5,001-10,000	214 contacts →
	Indirect evidence “Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience.” Source: RevenueBase Database · checked Sep 1, 2026
5	Ibridge Contact Solutions PTY LTD	Partial evidence	Randburg, South Africa	51-200	150 contacts →
	Partial evidence “iBridge Contact Solutions (Pty) Ltd.” Source: RevenueBase Database · checked Sep 1, 2026
6	Telviva	Partial evidence	Johannesburg, South Africa	51-200	102 contacts →
	Partial evidence “Telviva is a market leader in cloud-based communications and strives to enable better quality conversations for businesses through context-driven Unified Communications as a…” Source: RevenueBase Database · checked Sep 1, 2026
7	Tchgroup The Consumer Helpline	Indirect evidence	Umhlanga Durban, South Africa	201-500	99 contacts →
	Indirect evidence “Our business is your business.” Source: RevenueBase Database · checked Sep 1, 2026
8	Connect IQ PTY LTD	Indirect evidence	Block B, South Africa	51-200	87 contacts →
	Indirect evidence “Our approach has been specifically designed with operational delivery in mind.” Source: RevenueBase Database · checked Sep 1, 2026
9	Call LAB BPO	Strong evidence	Wynberg, South Africa	201-500	84 contacts →
	Strong evidence “Call Lab is a Cape Town-based contact Centre that specialises in creating exceptional customer experiences.” Source: RevenueBase Database · checked Sep 1, 2026
10	Ec3 South Africa	Strong evidence	Durban, South Africa	201-500	82 contacts →
	Strong evidence “Ec3 is renowned for high touch, contact center outsourcing augmenting talent with AI solutions that improve CX, Sales and Retention solutions.” Source: RevenueBase Database · checked Sep 1, 2026
11	Tforge	Strong evidence	Midrand, South Africa	51-200	53 contacts →
	Strong evidence “TForge is a premier provider of cutting-edge contact centre technologies, proudly serving nearly 400 clients with a collective workforce exceeding agents.” Source: RevenueBase Database · checked Sep 1, 2026
12	Smartz Solutions	Strong evidence	Bryanston, South Africa	51-200	50 contacts →
	Strong evidence “Smartz Solutions is the disruptor reshaping the contact center landscape.” Source: RevenueBase Database · checked Sep 1, 2026
13	Carecall Retail & Distribution Services	Strong evidence	Midrand, South Africa	11-50	50 contacts →
	Strong evidence “CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre…” Source: RevenueBase Database · checked Sep 1, 2026
14	Tegsoft	Strong evidence	Randburg, South Africa	11-50	38 contacts →
	Strong evidence “Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone…” Source: RevenueBase Database · checked Sep 1, 2026
15	Zailab	Indirect evidence	Pinelands, South Africa	51-200	35 contacts →
	Indirect evidence “Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening.” Source: RevenueBase Database · checked Sep 1, 2026
16	Connect WAS Pivotal Data	Indirect evidence	Midrand, South Africa	51-200	26 contacts →
	Indirect evidence “At Pivotal Data (Connect SA), no matter which industry you belong to, we partner with you on your journey to digital transformation, so that you can effectively and efficiently…” Source: RevenueBase Database · checked Sep 1, 2026
17	Omnichannel Communications PTY LTD	Indirect evidence	Johannesburg, South Africa	51-200	24 contacts →
	Indirect evidence “Omnichannel (also spelled omni-channel) is a multichannel approach to sales and customer service that seeks to provide the customer with a seamless shopping and customer…” Source: RevenueBase Database · checked Sep 1, 2026
18	Taskflow	Indirect evidence	Pretoria, South Africa	51-200	21 contacts →
	Indirect evidence “Every business wants to maximize sales and customer satisfaction levels.” Source: RevenueBase Database · checked Sep 1, 2026
19	Interactive Solutions SA	Strong evidence	Mount Edgecombe Durban Kzn, South Africa	51-200	17 contacts →
	Strong evidence “Interactive Solutions began as a Software Development company and its primarily focus on developing bespoke software for the Contact Centre industry, specialising in Debt…” Source: RevenueBase Database · checked Sep 1, 2026
20	SA Commercial	Partial evidence	Cape Town, South Africa	201-500	17 contacts →
	Partial evidence “SA Commercial is an outsourced service provider who specialise in providing your business with Client Contact Solutions and Business Process Outsourcing (BPO) that is perfectly…” Source: RevenueBase Database · checked Sep 1, 2026
21	YMS Contact Centre	Strong evidence	Durban, South Africa	201-500	16 contacts →
	Strong evidence “Outbound/Inbound Contact Centre delivering advanced customer experience solutions for clients across the globe.” Source: RevenueBase Database · checked Sep 1, 2026
22	Safricloud	Indirect evidence	Ethekwini, South Africa	11-50	12 contacts →
	Indirect evidence “SafriCloud is a market innovative leader enabling organisations from different verticals to collaborate, communicate and benefit from improved service experience, increased…” Source: RevenueBase Database · checked Sep 1, 2026
23	Umbono Cloud Services	Strong evidence	Pretoria, South Africa	11-50	10 contacts →
	Strong evidence “Cloud Contact Centre Solutions & Service Provider specialising in Cloud Communications, Chatbots and Analytics” Source: RevenueBase Database · checked Sep 1, 2026
24	CX Experts	Indirect evidence	Umhlanga, South Africa	1-10	9 contacts →
	Indirect evidence “CX Experts is a full-service Customer Experience consulting firm and South Africa’s #1 Zendesk Partner.” Source: RevenueBase Database · checked Sep 1, 2026
25	Coligo Group	Partial evidence	Johannesburg, South Africa	11-50	7 contacts →
	Partial evidence “In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management.” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center as a service providers. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center as a service providers.
Partial evidence: Its own public description names part of contact center as a service providers, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center as a service providers. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 68 contact center as a service providers based in South Africa

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Contact center as a service providers based in South Africa at a glance

As of Sep 1, 2026

19.1%Verified-email coverage

1.1%Mobile-number coverage

60.8Average contacts per company

11-50Median size (employees)

22.1%Largest-city concentration · Johannesburg

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center as a service providers, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in South Africa whose own description of what they do matches “contact center as a service providers”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center as a service providers), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center as a service providers, and records with no verified work email. Companies headquartered outside South Africa are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 791 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 1, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center as a service providers, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center as a service providers are there based in South Africa?

RevenueBase identified 68 contact center as a service providers headquartered in South Africa as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Outworx Contact Centre, headquartered in Durban, tops this list with the largest team on record.

Which city has the most contact center as a service providers?

Johannesburg leads with 15 headquartered companies, followed by Durban (14) and Cape Town (9).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 791 verified decision-maker contacts tracked across these 68 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 1, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.