Company lists · Data refreshed September 2026

Top 25 Contact center analytics providers based in the United States

Name: Contact center analytics providers based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 425 companies tracked

RevenueBase identified 425 contact center analytics providers headquartered in the United States as of September 2026 and tracks 19,833 professional contacts across them, including 3,023 with verified work emails. New York is the largest hub.

This list covers contact center analytics providers headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

425Companies

19,833Contacts tracked

3,023Verified emails

Explore this list → Free signup · no credit card · 500 free credits

The 25 largest contact center analytics providers based in the United States

Ranked by team size

Top 25 of 425 contact center analytics providers based in the United States, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center analytics providers: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Telvista	Partial evidence	Dallas, TX, United StatesHQ checked Sep 27, 2026	1,001-5,000	3,122 contacts →
	Partial evidence “Email: info@Telvista.com Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients.” Source: RevenueBase Database · checked Sep 27, 2026
2	Infocision Management Corporation	Strong evidence	Akron, OH, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,764 contacts →
	Strong evidence “InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years.” Source: RevenueBase Database · checked Sep 27, 2026
3	Answernet	Indirect evidence	Horsham, PA, United StatesHQ checked Sep 27, 2026	501-1,000	883 contacts →
	Indirect evidence “If you are interested in growing your business or increasing efficiency, AnswerNet has the expertise, technology, and people to help you take your company to new heights!” Source: RevenueBase Database · checked Sep 27, 2026
4	Call Center Studio	Strong evidence	Chicago, IL, United StatesHQ checked Sep 27, 2026	51-200	567 contacts →
	Strong evidence “Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.” Source: RevenueBase Database · checked Sep 27, 2026
5	Alvaria CX	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	1,001-5,000	478 contacts →
	Strong evidence “Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.” Source: RevenueBase Database · checked Sep 27, 2026
6	Ansafone Contact Centers	Strong evidence	Santa Ana, CA, United StatesHQ checked Sep 27, 2026	501-1,000	431 contacts →
	Strong evidence “About : Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach.” Source: RevenueBase Database · checked Sep 27, 2026
7	Ipacesetters, LLC	Indirect evidence	Tulsa, United StatesHQ checked Sep 27, 2026	n/a	377 contacts →
	Indirect evidence “iPacesetters” Source: RevenueBase Database · checked Sep 27, 2026
8	Five Star Call Centers	Strong evidence	Sioux Falls, SD, United StatesHQ checked Sep 27, 2026	1,001-5,000	329 contacts →
	Strong evidence “Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers.” Source: RevenueBase Database · checked Sep 27, 2026
9	Market Probe	Indirect evidence	Milwaukee, WI, United StatesHQ checked Sep 27, 2026	201-500	296 contacts →
	Indirect evidence “Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations.” Source: RevenueBase Database · checked Sep 27, 2026
10	Expertcallers	Indirect evidence	Princeton, NJ, United StatesHQ checked Sep 27, 2026	501-1,000	264 contacts →
	Indirect evidence “ExpertCallers (a division of Flatworld Solutions) is a global consulting and outsourcing company, with a wealth of experience in providing operational and strategic excellence to…” Source: RevenueBase Database · checked Sep 27, 2026
11	TCN	Strong evidence	St. George, UT, United StatesHQ checked Sep 27, 2026	201-500	246 contacts →
	Strong evidence “A leader in the hosted contact center technology industry since TCN, Inc.” Source: RevenueBase Database · checked Sep 27, 2026
12	Mass Markets	Strong evidence	Iowa City, IA, United StatesHQ checked Sep 27, 2026	501-1,000	235 contacts →
	Strong evidence “CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of…” Source: RevenueBase Database · checked Sep 27, 2026
13	Customer Direct	Indirect evidence	Maryland Heights, MO, United StatesHQ checked Sep 27, 2026	201-500	234 contacts →
	Indirect evidence “Customer Direct, founded in 1997, empowers its clients to make better business decisions.” Source: RevenueBase Database · checked Sep 27, 2026
14	Incept	Strong evidence	Canton, OH, United StatesHQ checked Sep 27, 2026	501-1,000	200 contacts →
	Strong evidence “Incept is a multi-channel contact center that strengthens the relationship between you and your client with every interaction.” Source: RevenueBase Database · checked Sep 27, 2026
15	American Support	Partial evidence	Jacksonville, FL, United StatesHQ checked Sep 27, 2026	501-1,000	192 contacts →
	Partial evidence “With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the Philippines, Bernard works with some of America's largest companies to provide…” Source: RevenueBase Database · checked Sep 27, 2026
16	3clogic	Strong evidence	Rockville, MD, United StatesHQ checked Sep 27, 2026	51-200	191 contacts →
	Strong evidence “3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer…” Source: RevenueBase Database · checked Sep 27, 2026
17	Livevox	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 27, 2026	501-1,000	187 contacts →
	Strong evidence “LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance.” Source: RevenueBase Database · checked Sep 27, 2026
18	Successkpi	Indirect evidence	Chantilly, VA, United StatesHQ checked Sep 27, 2026	51-200	171 contacts →
	Indirect evidence “SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer…” Source: RevenueBase Database · checked Sep 27, 2026
19	Zero Variance By Ubiquity	Strong evidence	New York, NY, United StatesHQ checked Sep 27, 2026	1,001-5,000	171 contacts →
	Strong evidence “Zero Variance by Ubiquity is a leader in Contact Center Solutions, specializing in BPOaaS, AI Technology, CX Services, Business Intelligence, Data Analytics, and QA Professional…” Source: RevenueBase Database · checked Sep 27, 2026
20	Callsource	Indirect evidence	Westlake Village, CA, United StatesHQ checked Sep 27, 2026	51-200	163 contacts →
	Indirect evidence “CallSource, the originator of call tracking systems and services, ignited the industry with its founding in 1991.” Source: RevenueBase Database · checked Sep 27, 2026
21	j.lodge	Strong evidence	Fort Myers, FL, United StatesHQ checked Sep 27, 2026	201-500	161 contacts →
	Strong evidence “J.Lodge first opened its doors in and has become the recognized leader in the science of contact center monitoring and analysis.” Source: RevenueBase Database · checked Sep 27, 2026
22	BPA Quality	Strong evidence	Long Island, FL, United StatesHQ checked Sep 27, 2026	51-200	155 contacts →
	Strong evidence “BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality…” Source: RevenueBase Database · checked Sep 27, 2026
23	Balboa Digital	Partial evidence	Claremont, CA, United StatesHQ checked Sep 27, 2026	201-500	137 contacts →
	Partial evidence “Balboa Digital Provides Trusted, Compliant, Effective Call Center Services Get to know Balboa Digital - Our experience, expertise, and innovative call technology, set us apart.” Source: RevenueBase Database · checked Sep 27, 2026
24	Gocontact	Strong evidence	Los Angeles, CA, United StatesHQ checked Sep 27, 2026	51-200	133 contacts →
	Strong evidence “GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions.” Source: RevenueBase Database · checked Sep 27, 2026
25	Nice Nexidia	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	5,001-10,000	120 contacts →
	Strong evidence “NICE’s contact center strategy for analytics is to provide the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping…” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center analytics providers. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center analytics providers.
Partial evidence: Its own public description names part of contact center analytics providers, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center analytics providers. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 425 contact center analytics providers based in the United States

See the full list, filter by size, metro and specialty, and get verified emails and direct dials for all 3,023 reachable decision-makers.

Free signup · no credit card

View the full list →

Contact center analytics providers based in the United States at a glance

As of Sep 27, 2026

15.2%Verified-email coverage

46.7Average contacts per company

11-50Median size (employees)

3.1%Largest-city concentration · New York

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

131

11-50

142

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 425 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center analytics providers, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “contact center analytics providers”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center analytics providers), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center analytics providers, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 3,023 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center analytics providers, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center analytics providers are there based in the United States?

RevenueBase identified 425 contact center analytics providers headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Telvista, headquartered in Dallas, tops this list with the largest team on record.

Which city has the most contact center analytics providers?

New York leads with 13 headquartered companies, followed by Atlanta (9) and Chicago (9).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 3,023 verified decision-maker contacts tracked across these 425 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

Ready to reach these companies? Verified emails and direct dials for all 425 contact center analytics providers based in the United States. Start with a free account, no credit card.

Download this list →

Related lists

Contact center analytics providers by geography

Browse the directory

About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.