Company lists · Data refreshed September 2026

Top 25 AI customer engagement platforms worldwide

RevenueBase identified 9,756 AI customer engagement platforms worldwide as of September 2026 and tracks 232,296 professional contacts across them, including 74,999 with verified work emails. The United States is the largest market and London the largest hub.

This list covers AI customer engagement platforms worldwide, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026. Country and city lists for AI customer engagement platforms follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review
9,756Companies
232,296Contacts tracked
74,999Verified emails
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The 25 largest AI customer engagement platforms worldwide

Ranked by team size
Top 25 of 9,756 AI customer engagement platforms worldwide, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to AI customer engagement platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Partial evidenceHoboken, NJ, United StatesHQ checked Sep 27, 20265,001-10,00010,721 contacts →

Partial evidence

“NiCE is transforming the world with AI that puts people first.”

Source: RevenueBase Database · checked Sep 27, 2026
2Indirect evidenceWinnipeg, MB, CanadaHQ checked Sep 27, 202610001+8,992 contacts →

Indirect evidence

“We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul.”

Source: RevenueBase Database · checked Sep 27, 2026
3Strong evidenceCampbell, CA, United StatesHQ checked Sep 27, 202610001+8,461 contacts →

Strong evidence

“24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…”

Source: RevenueBase Database · checked Sep 27, 2026
4Indirect evidenceDubai, United Arab EmiratesHQ checked Sep 27, 202610001+7,986 contacts →

Indirect evidence

“Say hAI to iSON!”

Source: RevenueBase Database · checked Sep 27, 2026
5Partial evidenceMenlo Park, CA, United StatesHQ checked Sep 27, 20265,001-10,0007,347 contacts →

Partial evidence

“Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.”

Source: RevenueBase Database · checked Sep 27, 2026
6Indirect evidenceSan Francisco, CA, United StatesHQ checked Sep 27, 20265,001-10,0006,628 contacts →

Indirect evidence

“Move beyond deflection.”

Source: RevenueBase Database · checked Sep 27, 2026
7Strong evidenceSan Francisco, CA, United StatesHQ checked Sep 27, 20265,001-10,0006,047 contacts →

Strong evidence

“Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world.”

Source: RevenueBase Database · checked Sep 27, 2026
8Partial evidenceNorcross, GA, United StatesHQ checked Sep 27, 202610001+4,785 contacts →

Partial evidence

“At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.”

Source: RevenueBase Database · checked Sep 27, 2026
9Strong evidenceNew York, NY, United StatesHQ checked Sep 27, 20261,001-5,0004,513 contacts →

Strong evidence

“Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…”

Source: RevenueBase Database · checked Sep 27, 2026
10Partial evidenceMelville, NY, United StatesHQ checked Sep 27, 20265,001-10,0003,852 contacts →

Partial evidence

“Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.”

Source: RevenueBase Database · checked Sep 27, 2026
11Partial evidenceBurlington, MA, United StatesHQ checked Sep 27, 202610001+3,544 contacts →

Partial evidence

“Nuance Communications is a technology pioneer with market leadership in conversational, ambient, and generative AI.”

Source: RevenueBase Database · checked Sep 27, 2026
12Partial evidenceStockholm, SwedenHQ checked Sep 27, 20261,001-5,0002,934 contacts →

Partial evidence

“Sinch’s vision is to connect every business with every customer, everywhere in the world.”

Source: RevenueBase Database · checked Sep 27, 2026
13Indirect evidenceBoston, MA, United StatesHQ checked Sep 27, 20261,001-5,0002,789 contacts →

Indirect evidence

“Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.”

Source: RevenueBase Database · checked Sep 27, 2026
14Strong evidenceSan Ramon, CA, United StatesHQ checked Sep 27, 20261,001-5,0002,584 contacts →

Strong evidence

“Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.”

Source: RevenueBase Database · checked Sep 27, 2026
15Indirect evidenceCampbell, CA, United StatesHQ checked Sep 27, 20261,001-5,0002,444 contacts →

Indirect evidence

“8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.”

Source: RevenueBase Database · checked Sep 27, 2026
16Partial evidenceNoida, IndiaHQ checked Sep 27, 20265,001-10,0002,270 contacts →

Partial evidence

“We are revenue AI-X-lerators.”

Source: RevenueBase Database · checked Sep 27, 2026
17Strong evidenceNew York, NY, United StatesHQ checked Sep 27, 20261,001-5,0002,142 contacts →

Strong evidence

“Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from…”

Source: RevenueBase Database · checked Sep 27, 2026
18Strong evidenceSan Jose, CA, United StatesHQ checked Sep 27, 20261,001-5,0002,120 contacts →

Strong evidence

“Calix is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences-so they can compete and win in…”

Source: RevenueBase Database · checked Sep 27, 2026
19Partial evidenceLondon, United KingdomHQ checked Sep 27, 20261,001-5,0001,991 contacts →

Partial evidence

“We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them.”

Source: RevenueBase Database · checked Sep 27, 2026
20Strong evidenceScottsdale, AZ, United StatesHQ checked Sep 27, 20261,001-5,0001,638 contacts →

Strong evidence

“Build amazing customer experiences with Nextiva’s AI-powered platform.”

Source: RevenueBase Database · checked Sep 27, 2026
21Indirect evidenceToronto, ON, CanadaHQ checked Sep 27, 20261,001-5,0001,633 contacts →

Indirect evidence

“StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.”

Source: RevenueBase Database · checked Sep 27, 2026
22Strong evidenceSan Ramon, CA, United StatesHQ checked Sep 27, 20261,001-5,0001,473 contacts →

Strong evidence

“Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…”

Source: RevenueBase Database · checked Sep 27, 2026
23Strong evidenceSan Francisco, CA, United StatesHQ checked Sep 27, 20261,001-5,0001,444 contacts →

Strong evidence

“We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.”

Source: RevenueBase Database · checked Sep 27, 2026
24Partial evidenceSan Francisco, CA, United StatesHQ checked Sep 27, 20261,001-5,0001,443 contacts →

Partial evidence

“6sense is on a mission to revolutionize the way B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage…”

Source: RevenueBase Database · checked Sep 27, 2026
25Strong evidenceSan Francisco, CA, United StatesHQ checked Sep 27, 20261,001-5,0001,316 contacts →

Strong evidence

“Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…”

Source: RevenueBase Database · checked Sep 27, 2026

Showing 25 of 9,756 AI customer engagement platforms worldwide

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AI customer engagement platforms worldwide at a glance

As of Sep 27, 2026
32.3%Verified-email coverage
23.8Average contacts per company
1-10Median size (employees)
2.9%Largest-city concentration · London
Sep 27, 2026Page data refreshed

Companies by employee count

1-10
6,340
11-50
2,501
51-200
611
201-500
169
501-1,000
52
1,001-5,000
55
5,001-10,000
10
10001+
14

Email recency is reported on each country list linked below.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among AI customer engagement platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
Coverage
Every country. Country and city lists for AI customer engagement platforms are linked below.
What qualifies
Companies worldwide whose own description of what they do matches “AI customer engagement platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names AI customer engagement platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among AI customer engagement platforms, and records with no verified work email.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 74,999 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

AI customer engagement platforms by location

50 lists · largest first

Every AI customer engagement platforms list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names AI customer engagement platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many AI customer engagement platforms are there worldwide?

RevenueBase identified 9,756 AI customer engagement platforms worldwide as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

NICE, headquartered in Hoboken, tops this list with the largest team on record.

Which country has the most AI customer engagement platforms?

The United States leads with 1,888 companies, followed by India (937) and the United Kingdom (493). Every AI customer engagement platforms list by country and city is linked on this page.

Which city has the most AI customer engagement platforms?

London leads with 280 headquartered companies, followed by San Francisco (181) and New York (137).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 74,999 verified decision-maker contacts tracked across these 9,756 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.